What are the responsibilities and job description for the IT Support and Application Technician position at Fiondella Milone & Lasaracina?
Job Description – Fiondella, Milone & LaSaracina LLP
Job Title
IT Support and Application Technician
Location
Glastonbury, CT with ability to travel to other offices within CT occasionally
Terms:
Full time / Hybrid/Exempt
Requirements:
Some nights and weekends
About Us
FML is a firm apart. Founded in the entrepreneurial spirit in 2002, the once scrappy upstart has become a powerhouse of accounting and advising talent headquartered in Southern New England with global reach. The founders of FML came from a “Big Four” accounting environment. In establishing FML, we wanted to strike a balance by creating an accounting firm that was built using a national firm blueprint of fostering advanced technical abilities and adding value for clients through long-term relationships. In addition, we strive to foster a culture where people enjoy both what they do and the people with whom they work. We set out to grow an environment where employees feel valued and enriched through exposure to complex clients and technical issues.
About the Role
The incumbent in this role reports into the Chief Information Officer and will be responsible for end user and application support, and maintaining essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
Additional responsibilities include leading projects and providing solutions within our larger business initiatives and working with SaaS and IaaS vendors to support end users.
Responsibilities
- Help Desk and application support, working with end users and vendors to troubleshoot and identify root causes and resolve technical issues.
- Perform routine and scheduled audits of all systems, including backups.
- Perform server administration tasks (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly.
- Monitor and maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates, support internet, intranet, LANs, WANs, and network segments.
- Other duties as required.
Candidate
Requirements
- Bachelor’s degree (or equivalent) in information technology or computer science
- Proven success in an IT role
- Experience with troubleshooting and end user support.
- Two years of experience with or knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, systems performance-monitoring tools, active directories, HTTP traffic, content delivery, and caching
- Experience with cloud computing and virtualization.
Preferred Skills and Qualifications
- Knowledge of windows system administration
- Professional certifications: A , ITF , Network , Cloud , Security (Or equivalent)
- Accounting industry experience
- Knowledge of Thompson Reuters applications
If interested, please apply by accessing our website: fmlcpas.com.