What are the responsibilities and job description for the AR Collections Specialist position at FIRETRON INC?
Description
We are looking for a competent Collections Specialist to contact clients and collect outstanding payments. You will strike a balance between maintaining trustful relationships and ensuring timely payments. Our Collections Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently. This is a full-time, non-exempt position that works on-site in Stafford, TX.
Duties and Responsibilities:
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill
- Find and contact clients to ask about their overdue payments
- Take actions to encourage timely debt payments
- Process payments and refunds
- Resolve billing and customer credit issues
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status
- Additional responsibilities may be assigned by management
Requirements
Skills:
- Proven experience as a Collection Specialist or similar role
- Knowledge of billing procedures and collection techniques
- Familiarity with laws related to debt collection (e.g. FDCPA)
- Working knowledge of MS Office and databases
- Comfortable working with targets
- Patience and ability to manage stress
- Excellent communication skills (written and oral)
- Skilled in negotiation
- Problem-solving skills
Salary : $34,000 - $43,100
Collections Specialist
Mustang Cat -
Houston, TX