Gym Manager - West Loop

First Ascent Climbing & Fitness is on a mission to share our love of climbing with everyone, connect people through movement, and create welcoming, uplifting spaces that strengthen minds, bodies, and communities.  We are looking for a proactive, positive, growth-oriented leader to serve as Gym Manager, helping us continually get better at what we do as we discover how to best serve our members and guests. 

ROLE SUMMARY

As a Gym Manager, you are ultimately responsible for the results of your location, including financial health, reviews and feedback, and overall impact on the community within the gym.  We will look to you to ensure consistent delivery of a fantastic experience for members and guests, set a positive, productive tone for leaders and staff at your location, communicate clearly and proactively with your team, seek out opportunities to improve staff, member and guest experience, work collaboratively with other FA leaders—and have a blast along the way.

KEY RESPONSIBILITIES

• Bring the First Ascent mission and values to life at your gym.

• Monitor KPIs for your gym and take action to ensure KPI goals are met by all teams

• Strengthen the financial health of your location by driving growth and managing expenses to budgets.

• Oversee, coach and support the Hospitality Manager, Program Manager and Head Routesetter at your location, holding regular 1:1 meetings and reviews with each leader.

• Review and approve payroll in a timely manner to ensure accurate, prompt pay for staff.

• Become an expert on pricing, programs, policies, and climbing equipment, so you can serve as the source to answer questions for your team.

• Resolve facilities issues in a timely manner, working with the Facilities Manager and vendors. 

• Communicate regularly on multiple channels with your team about programs, events, policy updates, gym-wide initiatives, etc.

• Champion facility improvement projects for your location to continue adding value for your members and guests

• Plan and implement events, meetups, and programs that add to the life of your gym and keep members engaged.

• Serve as the final authority for member/guest complaints, staff concerns, and other issues that arise at your location.

• Uphold high standards for facility cleanliness

• Collaborate with other Gym Managers, the Operations Manager, the Marketing & Communications Director, and other leaders to solve problems, boost gym performance, and build community at your location.

JOB DETAILS

• Full-time, salaried role: $52,000 - $57,000 annually, based on experience

• PTO package. Health, Dental, Vision & Disability Insurance Offered

• 401(k) Plan Offered

• Free membership to all First Ascent locations

• Access to pro-deals

WHAT WE’RE LOOKING FOR

• Minimum 2 years of management experience, preferably in the fitness, recreation or hospitality industries

• Exceptional communication skills; solid computer skills

• Enthusiasm for climbing, fitness, and community-building

• Knowledge of climbing equipment and proper belay technique preferred

• Friendly demeanor; positive attitude; flexible working style; creative problem solving skills

• Strong computer skills

• Upstanding reputation in the local climbing community

PHYSICAL REQUIREMENTS & ENVIRONMENT

• Ability to stand and move throughout the facility for extended periods

• Ability to lift up to 50 lbs. and perform physical tasks including bending, reaching, and climbing

• Ability able to concentrate through distraction and communicate effectively

• Indoor, climate-controlled environment with moderate to loud noise levels

EEO STATEMENT
First Ascent is an equal employment opportunity employer and is committed to providing equal employment opportunity for all applicants and employees. First Ascent does not unlawfully discriminate on the basis of race, color, sex, religion, age, national origin, ancestry, marital status, protective order status, military status, sexual orientation, citizenship status, genetic information, ancestry, pregnancy or any other characteristic protected by applicable federal, state or local law. First Ascent prohibits harassment of any individual on any of the protected characteristics listed above.

ABOUT FIRST ASCENT CLIMBING & FITNESS
Since 2015, First Ascent Climbing & Fitness has been sharing our love of climbing, yoga and fitness with everyone that walks through our doors. With 8 gyms in the First Ascent family, we’re excited to keep serving and growing the climbing community, one climber at a time.

Learn more about us at faclimbing.com/about.