What are the responsibilities and job description for the Area Manager position at First Choice Commercial Janitorial?
Summary:
Responsible for stores within geographic area and supervising field personnel, as well as working closely and collaboratively with Senior Managers and Executive staff both internally and externally.
Duties and Responsibilities include the following:
Supervising all field personnel and providing a stimulating and supporting environment. Create a harmonious working environment while motivating team members to perform at a high level of proficiency.
Building stronger customer and team relationships while maintaining and increasing standards of customer service.
Retain and grow staff while driving team performance through training and development of staff.
Effectively manage and train employees including Team Leads at each jobsite assigned.
Take on all action(s) necessary to maintain staffing needs, including but not limited to; advertising, training, scheduling, and providing disciplinary measures if/and when needed to all employees.
Complete, submit and communicate all necessary forms, reports or paperwork required in staffing, maintenance and management of each job site location assigned.
Recruit for open positions by posting, interviewing, and selecting candidates. Coach, train and appraise direct reports. Retain staff at each store to contribute to the companys goals and serve the customer with exceptional service.
Oversee the completion and timely submission of all new hire employee paperwork, including compliance required documents to the corporate office for processing
Oversee and maintain a safe and orderly work environment
Champion and model the companys values and code of conduct and ethics. Ensure field personnel are following activities and behaviors that represent the companys policies and procedure.
Understand, anticipate, and shape Client expectations holding a brand status.
Visit job sites regularly (Daily-Weekly-Weekends) to meet with our team and Client (the customer)
Regularly communicate with store management on daily opportunities presented at each job site.
Verify completion of work assigned at each job site, taking all necessary action to ensure completion scope of work.
Project Management - monitor project activities and ensure completion within scheduled time and budget
Manage operational performance through utilizing Team Software (E-HUB), overtime, headcount, and other metrics
Perform site quality inspections using Client (SCOPES) standards
Provide document performance forms to management (Client SCOPES)
Communicate time sensitive issues including but not limited to work related injuries, claims of discrimination, harassment, and other human resource matters accordingly.
Maintain, ensure, and request all necessary supplies, chemicals and equipment available and each job location assigned.
Extensive travel to and from various job sites throughout the day as well as overnight when needed.
Knows and follows all safety rules, procedures and measures necessary to remain in compliance with OSHA requirements
Lead continuous improvement and cost reduction efforts
Manage and maintain the purchase of supplies and equipment for optimization of resources for each location
Attend daily, weekly, and quarterly planning and communication meetings
Communicate with Client store facilitator Technician daily
Performs other related duties as assigned.
Supervisory Responsibilities:
Must be Able to Lift, Push and Pull Maximum 50 pounds.
Must be Able to Bend, Kneel and Extend to Reach Required Areas.
Supervise Team Leads and Store Custodians/Housekeeping Personnel.
Ensures all field personnel have received required training.
Monitor and inspect stores for following required cleaning procedures
Required Experience:
Full knowledge of Microsoft, Excel, and Mobile Applications
Minimum 1 yr. experience working as a manager in the janitorial or cleaning industry.
Must be authorized to work in the United States.
Bilingual Spanish (Preferred not a requirement)
Reliable transportation
Availability to travel
Must be Available to work Overnights and Weekends.
Skills:
Mobile Savvy-Time Keeping App, Payroll App
Oral Communication Skills
Written Communication Skills
Math Aptitude
Organization
Planning
Project Management
Reading Skills
Time Management
Computer Literacy
Physical Dexterity
Education/Experience:
Bachelors Degree or related experience.
Prior Supervisory and/or Management experience preferred.
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****Must Have Mobile App Ready to Clock in at Start and End of Shift****
Must Have Slip Resistant Shoes At All Times.
On First Day Of Work, Must arrive with Slip Resistant Shoes.