What are the responsibilities and job description for the Client Care Specialist position at First Choice Heating & Air?
Are you looking for an opportunity to work with a growing company that knows your value? We are in search of an experienced Client Care Specialist to assist in achievement of the company's strategic objective and annual goals through the delivery of exceptional service and support reflective the Company vision, mission, purpose, and values.
Our ideal candidate will create a positive customer experience, possess 2 years in customer service, and communicate clearly in a positive, nurturing manner. The right fit will be highly organized with good attention to detail and follow through and perform multiple tasks in a fast-paced environment.
At First Choice Heating & Air, our core values are built on principles of integrity, the BEST CUSTOMER SERVICE, teamwork, and discipline. We are a well-established & trusted, 2nd generation, family owned heating, air conditioning, and air quality specialist serving the Grand Strand and Pee Dee for over 20-Years.
Learn more about us at https://first-choicehvac.com/.
Responsibilities:
- Create a positive customer experience.
- Respond to incoming inquiries from current customers and potential customers in a friendly manner with timeliness and accuracy.
- Initiate outbound calls for appointment reminders for club members.
- Communicate effectively with customers, vendors, technicians, sales staff and department personnel via telephone, email, and written correspondence to answer inquiries or to provide information. Maintain complete, accurate and updated information in the customer database.
- Perform administrative duties to assist with the overall efficiency of the operation.
- Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.
- Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
- Perform to the CCS III performance metrics.
Position Requirements:
- 2 years of experience in providing customer service in a call center setting.
- High School diploma or GED required.
If this sounds like you, apply today!
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
Ability to commute/relocate:
- Aynor, SC 29511: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 2 years (Preferred)
Work Location: One location
Salary : $15 - $16