What are the responsibilities and job description for the Treasury Services Support Specialist position at First Citizens National Bank?
Job Description: The Treasury Services Support Specialist will provide support to our business customers for our various business electronic banking services: Wire, ACH, merchant remote deposit capture, business online banking, mobile banking and mobile deposit, check and ach positive pay. The TSSS will build relationships with teammates and customers and ensure each are provided support with efficiency and professionalism. Must be able to recognize opportunity to recommend additional treasury / bank services to the customer. Daily support includes processing service agreements, setting up contracted services, performing installation and training to customers for the service contracted and ongoing support on those services. Additional departmental operational functions as needed.
Qualifications: Ability to multi-task, while prioritizing to meet deadlines is critical. Requires an eye for detail and a sense of urgency for meeting department established time frames. Critical thinking skills and good problem resolution skills are a must. Must be able to readily embrace change. Excellent telephone etiquette, and oral and written communication skills are critical. Associates degree or 2 years’ experience in banking/electronic banking preferred. AAP, APRP, FPPC certifications are a plus. Must be proficient with Microsoft Word, Excel, PowerPoint. Sound working knowledge of the various operating systems (Windows, MAC) and various browsers such as Chrome, IE, Edge and Safari. Must be comfortable walking users through the system menus and functions. Must be a team player, with a positive attitude and have the ability to work with our business customers trouble shooting and problem solving.
Working Conditions: Position is full time status Monday thru Friday; flexible work hours & team atmosphere. Eligible for insurance benefits, incentive plan (ESOP & 401k
Job Type: Full-time
Pay: $18.60 - $22.40 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Work Location: In person
Salary : $19 - $22