What are the responsibilities and job description for the Contact Center Agent I position at First City Credit Union?
The Contact Center Agent I will assume, but not be limited to, the following responsibilities:
- Answers member service calls in a professional and courteous manner.
- Provides information as requested on member's accounts or credit union products and services.
- Cross-sells credit union products and services to members as appropriate.
- Perform members' request and conduct account maintenance.
- Assists members through the online banking related questions, features including troubleshooting
- Performs telephone transfers, wire transfers, check orders, stop payments, address changes and opens new accounts.
- Process member requests in a timely manner.
- Assist members with any Debit/VISA related questions.
The successful candidate will possess the following education, knowledge and skillsets:
- Two years of financial institution experience
- Excellent written and verbal communication, customer service and sales skills
- Personnel computer proficiency with Microsoft Word and Excel
- Excellent critical thinking skills
**Applicant must be available to work Monday-Saturday, 40 hours per week.
We provide competitive compensation and benefits package that includes:
- Health, dental, and vision plans
- 401(k) plan
- Life insurance
- Paid Time Off (PTO) Plan
- Paid holidays
EOE
Salary : $19 - $29
