What are the responsibilities and job description for the Mortgage Loan Processor position at FIRST COMMUNITY CREDIT UNION?
Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Live the First Community Credit Union Mission, Vision and Values within the organization and our communities.
2. Assist in branch services and operations as needed to serve our members.
3. Instill an energetic, world-class service and sales culture that continually strives to improve the way we serve our members.
4. Manage pipeline of conventional, government, and/or portfolio loans.
5. Evaluate loan documentation, calculate income, review assets, and analyze liabilities and clear conditions per delegated authority.
6. Process all loan types including conventional, FHA, VA, USDA, Bond and special products including the most complex loan files.
7. Validate automated underwriting decision per delegated authority.
8. Maintain high level of customer service by being proactive in communicating with the borrowers and loan originators.
9. Ensure accurate, complete, and timely loan data on processing system.
10. Actively participate in ongoing efforts to continually improve customer service for internal and external customers.
11. Responsible for appropriate section of HMDA Worksheet.
12. Review exception reports to ensure all tasks are completed.
13. Serve as an intermediary for loan issues with Loan Originators and other related departments.
14. Assist in training new hires.
15. Take active role as an escalation point within the team based on experience/knowledge.
16. Maintain knowledge of First Community Credit Union policies and procedures.
17. Maintain a good working relationship with all credit union members, coworkers and the Board of Directors.
18. Assist in promoting a positive credit union image during working and non-working hours.
19. Perform other related duties as assigned.
Requirements
1. Passionate and enthusiastic.
2. Strong leadership skills; including planning, organization, communication, mentoring, coaching, staff development, and goal setting.
3. World-class service skills.
4. Intermediate knowledge of credit union products; services; loan policies and procedures.
5. Strong sales and sales coaching skills.
6. Demonstrated success in prospecting, generating leads, closing business and consistently meeting/exceeding production goals.
7. Verifiable, established network of referral business including Real Estate professionals and other centers of influence.
8. Demonstrated understanding of mortgage processing, underwriting and closing procedures.
9. Understanding of Federal and State Regulations governing Real Estate Lending.
10. Strong computer skills including a fundamental understanding of Microsoft Office applications, database management and previous experience utilizing laptop technology for communication purposes including accessing rate, credit and loan status information.
11. Solid time management skills and the ability to organize; prioritize and perform multiple tasks simultaneously.
12. Ability to communicate clearly and effectively, both verbally and in writing across a variety of audiences.
13. Ability to analyze and comprehend complex financial data and provide financial alternatives.
14. Professional and effective interpersonal skills.
15. Enthusiasm for assignments and the ability to meet established timelines.
16. Knowledge of intermediate math (calculations and concepts involving decimals, percentages, fractions, etc.)
17. Availability to work weekends and extended hours.
18. Availability to attend special off site sales events and credit union functions, as needed.
19. Outgoing personality, with the ability to ask for new business and capable of making outbound phone calls.
20. Works well with others and follows directions.
21. Able to work independently.
22. Detail oriented.