DMAC Servicing & Special Projects Officer

We are hiring a full-time DMAC Servicing & Special Projects Officer to join our Yankton team. This position serves the bank’s customer relationships by providing support to Officers and external customers. This position will serve as the main point of contact for all servicing requests and special projects within Dakota MAC. Hours include Monday-Friday 8-5.

 

Respond to calls and email inquiries, oversee the entire servicing request process from start to finish, while maintaining a high level of quality. Works collaboratively with teammates and stakeholders in the ongoing identification and implementation of special projects to provide exceptional service. Other duties may be assigned. 

 

Servicing Requests

Special Projects

 

Attributes include a positive attitude and good work ethic. The ability to process a variety of tasks accurately and efficiently, the capability to maintain strict confidentiality, attention to detail and comply with all Bank policies and procedures. Communicate effectively with various types of clientele, co-workers and departments to resolve an assortment of needs. Strong organizational skills and the ability to work well in a team environment. Punctuality is a must. 

 

Must have the ability to self-motivate, quickly and independently recognize and respond to different situations, be flexible and analytical, be accessible and responsive, work efficiently and accurately both independently and with a team, accept and implement corporate strategies, manage time effectively, collaborate and influence, and professionally represent and demonstrate the values of our company. 

 

Basic knowledge of loan administration and loan products, common record keeping systems, loan origination systems, Microsoft Office products, credit practices, credit administration, and Generally Accepted Accounting Principles (GAAP). 

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

High school diploma or general education degree (GED); and

Minimum of 5 years of successful experience in two or more of the following areas: financially related customer service, loan processing, loan servicing, loan document review or loan closing

-OR-

Bachelor’s degree in accounting, business, marketing or related field; and

Minimum of one year of relevant experience

Knowledge of agricultural industry is desired (personal, professional, or educational)

 

Office: The work environment of this job includes interacting with others in an office setting, and the noise level is usually moderate. 

 

Light: The physical demands of this job include bending, sitting, and occasionally lifting up to 10 pounds with or without reasonable accommodation. 

 

To perform the job successfully, an individual should demonstrate the following:

 

Adaptability - Adapts to changes in the work environment

Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time

Career Apparel - Adheres to the Career Apparel policy; Demonstrates professional appearance during Bank hours or at after-hours Bank functions

Customer Service - Responds promptly to customer needs including requests for service and assistance; Provide courteous, personal attention to promote ongoing relationship servicing with customers

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan

Design - Demonstrates attention to detail

Initiative - Looks for and takes advantage of opportunities; Asks for and offers help when needed

Innovation - Shares suggestions for improving work

Interpersonal - Maintains confidentiality; Remains open to others' ideas and tries new things

Judgment - Exhibits sound and accurate judgment

Motivation - Measures self against standard of excellence

Communication - Listens and gets clarification; Responds well to questions; Participates in meetings; Writes clearly and informatively; Able to read and interpret written information

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports and upholds organizational goals and values

Planning/Organizing - Uses time efficiently; Completes work in a timely manner

Problem Solving - Identifies and resolves problems in a timely manner

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Inspires the trust of others; Works with integrity and ethically

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality

Safety/Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly

Team Work - Gives and welcomes feedback; Contributes to building a positive team spirit

Technical Skills – Understands basic computer software programs; Strives to continuously build knowledge and skills; Shares expertise with others