Deposit Operations Clerk

Who We Are

First Fed is a local community bank on an exciting growth trajectory with 16 locations in 5 counties across Washington. We are committed to investing in our amazing team and technologies which enable better service of our customers and communities. In 2021, First Fed was recognized as a Best Workplace by Puget Sound Business Journal and a Best Bank by Forbes, Peninsula Daily News and Bellingham Alive. 

We welcome applicants from all backgrounds – our diversity makes us stronger. In 2023, we are celebrating our first 100 years of service.

Our Values

Optimism:  We are positive and decisive. We believe the future will be better than the past. Our attitude demonstrates persistence which leads to success.

Initiative:  We are self-starters and find innovative solutions. We are courageous, entrepreneurial, and passionate. We take action for good.

Respect:  We include individuals from diverse backgrounds and with different perspectives. We are committed to honoring and serving others.

Growth:  We learn and adapt so we can continually improve. We believe in personal growth through grit and determination.

Ownership:  We are invested in our endeavors. We are accountable and take responsibility for our actions and decisions.

The person we’re looking for has:

• Outstanding customer service focus and ability to work effectively and collaboratively with others.
• Strong organizational skills, problem-solving skills, and attention to detail.
• The ability to multi-task in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proficient computer and 10-key skills.
• One (1) year of experience in a customer service role.
• The ability to work out of our downtown Port Angeles Office.
• High School Diploma or the equivalent

The Job:

Do you go the extra mile because you love what you do and are always looking for how you can contribute to your team? If so, this may be the perfect position for you! As a Deposit Operations Clerk, you will support the bank and our customers with customer account changes, processing requests for various bank services, conducting account-related research and maintaining records and controls in accordance with current rules and regulations, and more. This position is perfect for someone who thrives on being a resource agent. You will be the go-to person to help with the verification of processes and applications and receive and handle escalated inquiries from employees and customers.

As a Deposit Operations Clerk you will handle complex business issues relating to products such as verification of deposits, wire services, bill payments, IRAs, and core system functions while providing support to other departments and clients. You will have the opportunity to use your research skills to solve external client and internal employee questions, solve problems and manage complaints in a proactive and urgent manner. You will be responsible to process customer account requests including stop payments, set up of automatic fund transfer authorizations, monetary transfers, foreign drafts, closing or transferring of accounts, check orders, etc., in addition to general account maintenance such as address changes. If you work well under pressure, maintain punctual attendance, and have a high regard for delivering the highest standard of customer service, this is the perfect job for you!

This is an entry-level position and one of the best ways to start your career in banking. This job brings huge potential for growth and career development!  In this position, you can learn what’s behind the scenes of banking and could move into many different areas of the bank, both back-office and customer-facing. We promote from within! We fill over 30% of our positions internally, and we will train you and help you grow in your banking career. We can even help you cover tuition costs as you grow in your education! Some possible hybrid work from home days may be possible for this role.

Pay Range

• The pay range for this position is $18.00 - $30.60 an hour
  
• The typical hiring range for this position is min $18.00 – $20.66 an hour
  
• The incentive plan for this position is the Staff Support Incentive plan. It is paid out quarterly with a 5% target payout.
• Employees will be eligible for our benefits package including medical, dental, and vision insurance, paid time off, retirement plans (401k with company match and Employee Stock Ownership Plan), gym membership reimbursement, discounts on our banking products, and more!  Additional information on our benefits package can be viewed at https://www.ourfirstfed.com/careers 

Salary : $18 - $31