Electronic Services Clerk

First Federal Bank of Louisiana is currently seeking an Electronic Services Clerk in the Electronic Services Department.  The position is located at the Main Office in Lake Charles, Louisiana. 

About Us

First Federal Bank of Louisiana is a full-service, locally owned, community bank that has helped build the communities we serve for 70 years. With 16 branches serving 11 communities in Louisiana, we are proud to offer our customers a wide variety of products and services to meet all of their financial needs. We offer Personal and Business Checking Accounts, Savings and CDs, multiple Retirement options, Home Equity Lines of Credit, as well as Mortgages and Consumer Loans. Our established Investment and Insurance divisions also offer a full line of products. Over the years, First Federal Bank has established a reputation for fast, professional service. We believe our customers expect and deserve nothing less.

Position Summary

Responsible for independently performing a variety of basic clerical duties related to PC banking and electronic banking activities and reports including, but not limited to, ATM terminals and cards, debit cards, online and internet banking, IVR, and ACH transactions.  Performs duties to assist and support all functions of the Electronic Services Department.

Essential Duties & Responsibilities include, but are not limited to, the following: 

• Assists in successful operation of the Bank's electronic products and services by following written policies and procedures
• Researches, inputs, and responds to customer and frontline inquiries and discrepancies; troubleshoots problems that arise concerning electronic products and services 
• Knowledgeable in all electronic services and products offered by the bank; including fraud prevention and detection; monitors electronic banking products and services for fraud activity; immediately reports suspicious activity to supervisor
• Responsible for distributing and responding to emails for the bank’s website, help desk tickets and call manager tickets
• Assigns temporary PIN for the IVR and customers on the online banking system 
• Assists with electronic projects such as new product roll-out, promotional mail-outs, etc.
• Communicates and works with Deposit Operations, Deposit Services, and Branch Administration, as well as various other departments
• Assists with online banking operations, including payment research, transaction research and ACH origination files
• Assists with weekly balancing of ATM cash accounts and researches discrepancies
• Responsible for the distribution of ATM and gift cards, including PINs and ATM supplies
• Reviews daily and monthly reports relating the operations of online banking, check cards, IVR and reports data as necessary
• Maintains required record retention for all reports, files and documents regarding all electronic services 
• Serves as back-up for all areas within the Electronic Services Department 
• Compliance training is assigned to all Bank personnel based on their position with the Bank.  Employees are required to complete all assigned training timely and in accordance with Bank policy. 

Minimum Qualifications 

• High school diploma or general education degree (GED)
• A minimum of one (1) year banking experience and/or related electronic services experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a basic summary of the knowledge, skill, and/or ability required. The full job description is attached as a pdf to this job posting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Other Duties & Responsibilities

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice. 

Equal Opportunity Employer

The employment policy of First Federal Bank and its subsidiaries is to provide an equal employment opportunity for all employees and job applicants without regard to race, color, religion, sex, national origin, age, individuals with disabilities, protected veteran status, sexual orientation, gender identity, genetic information, or any other legally protected characteristics or activities in accordance with applicable laws.