What are the responsibilities and job description for the Lead Teller position at First Financial Bankshares?
Description
ESSENTIAL FUNCTIONS:
- Processes financial transactions promptly and accurately.
- Strictly adheres to all bank policies and procedures.
- Prioritizes client demands.
- Provides impeccable customer service.
- Communicates professionally with all clients and colleagues.
- Working knowledge of all banking products and services, along with company systems and procedures.
- Provides guidance and assistance to teller staff as requested by the Teller Manager.
- Performs transaction approvals, resolution of customer service issues, workflow coordination, in the absence of the Teller Manager.
- Provides on-the-job training to new tellers.
- Participates in job specific training, various bank training programs such as customer service, and complies with BSA, AML and all bank policies and procedures as required. Other duties as assigned.
- Actively participate in the Customer Service First program and support the values of the organization and follow established policies and procedures.
MINIMUM QUALIFICATIONS:
- A self-starting team player with High school diploma or GED
- 2 yrs. previous teller experience within the financial institution industry.
- 1-year Retail supervisor/management experience (May substitute for 1-year teller experience.)
- Must qualify to participate in and be enrolled in next available FFIN Teller Certification Program after starting position.
- Ability to maintain high level of confidentiality is required.
- Computer proficiency and familiarity with Microsoft programs and impeccable written and oral communication skills are necessary.
- Must be comfortable working in a fast-paced environment with handling frequent interruptions and little to no supervision.
- Position can be mentally and physically stressful, requires standing for most of the work-day, and requires lifting, carrying, or moving heavy boxes or bags of currency and coin weighing up to 60 pounds.
- Must be able to work flexible hours and/or extended hours as business requires.
PREFERRED SKILLS:
- Bilingual in English and Spanish.
The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.
Qualifications
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Education
Required
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Licenses & Certifications
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)