Financial Service Representative I

Summary: Understands, communicates, and works to achieve the values, vision, and mission of FFB, FFA, and First Foundation, Inc. Responsible for delivering superior client service and proactively selling bank products/services that meet prospect/client needs.  Requires a thorough understanding of various client needs, and transactions, effective communication skills, and the ability to sell/cross-sell/refer all bank products and services. Responsible for risk management, establishing new relationships, opening new accounts, and providing financial transactions professionally, efficiently, friendly, and accurately.

Salary Range: The salary range budgeted for this position is $40,600/yr to $54,300/yr and represents the Company's good faith minimum and maximum range for this role at the time of posting. The compensation offered to a candidate may vary depending on several factors, including a candidate's qualifications, skills, competencies, experience, and location. 

The Company also offers various benefits, including medical, dental, vision, and 401K match. Other rewards may include annual performance-based bonuses and wellness days. 

Applicants must have current work authorization when accepting a First Foundation Inc. position. Currently, we cannot sponsor or take over the sponsorship of an Employment Visa.

Duties and Responsibilities:

• Support achieving branch sales goals and objectives (i.e., deposits, loans, referrals, etc.)
• Generate new business to assist in meeting established production and profitability goals of the branch
• Needs-Based Selling:  Proactively promote, cross-sell, and refer products and services as appropriate to meet our client’s financial needs
• Prepare and compile new account applications and required information to open new accounts for both business and consumer prospects/clients
• Refer client opportunities to internal and external sales partners to meet client financial needs
• Provide ongoing relationship servicing with existing clients
• Exceed client expectations in terms of accuracy, efficiency, courtesy, and professionalism
• Respond to clients’ inquiries and requests regarding accounts
• Work closely with the branch manager in the proactive sales efforts of the branch.  i.e., telemarketing, outside prospect client appointments, appointment follow-up, etc.
• Process routine to the complex client transaction.  i.e., deposits, transfers, wires, check cashing, etc. 
• Notary Commission - serve as one of the branch team Notaries
• Regular and consistent attendance required 
• Perform other duties as assigned 

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

Education and/or Experience:

• High school diploma or equivalent required; Associate/Bachelor’s Degree preferred
• A minimum of 1 to 2 years of financial service industry experience required

Skills:

• Excellent command of the English language, both written and verbal, and the ability to effectively communicate with all levels within the organization and out in the community
• Working knowledge and understanding of all bank products and services required
• General Mathematics and Accounting
• Must be able to assess any given situation, make decisions, and bring to a successful resolution
• Must be experienced in the effective use of one or more core banking deposit and new account software
• Must have satisfactory working knowledge and proficiency with Word, Excel, Outlook PowerPoint, etc.  

Approximate Time Allocation:

25% = Risk Management, Operations, Compliance, Training, Meetings, etc.

75% = Sales/Client Service, Lobby Management

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit for long periods; use hands to operate controls on a computer; reach with hands and arms for phone and computer work; and communicate on the phone for extended periods. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. This job description is subject to change at any time. 

First Foundation is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law.