Loan Service Specialist

Summary: This position is responsible for a variety of job functions relating to the servicing of Residential, Multifamily, Commercial Real Estate, and Business Commercial Loans. Perform routine loan servicing duties in support of the department, i.e., respond to customer loan inquiries, process loan payments and payoffs, and board loans. Effectively communicate with related business units, including Branch offices, Private Bankers, and Private Banker Assistants. Assist with all aspects of loan servicing.

Salary Range: The salary range budgeted for this position is $52,700/yr to $56,000/yr and represents the Company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate may vary depending on several factors, including a candidate's qualifications, skills, competencies, experience, and location. 

The Company also offers a full range of benefits, including medical, dental, vision, and 401K match. Other rewards may include annual performance-based bonuses and wellness days.

Applicants must have current work authorization when accepting a First Foundation Inc. position. Currently, we are unable to sponsor or take over the sponsorship of an Employment Visa.

Duties and Responsibilities:

• Understand and comply with requirements of all laws and regulations applicable to the position
• Answer telephone calls regarding routine loan inquiries
• Update daily indices on the loan core system
• Complete all loan advance requests by working closely with Private Bankers to ensure the accuracy of the request
• Audit Rate adjustments and ARM notices as they occur
• Update the loan core system with hazard/flood insurance information, policy renewals, and cancellations
• Data entry of loan information to the loan core system that includes payment processing, payment reversals, address changes, appraisal updates, and other loan file maintenance
• Payoff loans by working with title and escrow to facilitate the payoff 
• Assist with processing Verification of Mortgage forms
• Work with title and escrow companies to assist with processing Demand statements, including amending demands as needed with updated amounts to facilitate payoffs
• Board new loans to the loan core system
• Provide highly responsive and consistent levels of customer service to the Bank’s internal and external customers
• Assist with any departmental duties and projects as assigned
• Perform other duties as assigned

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

Education and/or Experience:                                                     

• High School diploma or equivalent required; higher degree preferred
• Minimum of 3 to 5 years of loan service experience including Freddie Mac and SBA reporting; experience in working with a variety of loan documents and the ability to review and comprehend the loan documents in preparation for loan boarding 

Skills:

• Must have a clear understanding of the mechanics and functionality of adjustable-rate loans
• Basic knowledge of information technology required
• Extensive experience working with adjustable-rate loans
• Excellent organizational and communication skills, written and verbal 
• PC proficiency in MS Word, Excel, and Outlook
• Advanced Excel skills a plus

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand; climb or balance, and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

First Foundation is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, and status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law.