What are the responsibilities and job description for the Collections Supervisor position at First Hawaiian Bank?
First Hawaiian Bank is currently seeking an experienced Collections Supervisor to join our Consumer Loan Collections Department located at our Kapiolani Branch. In this key role, you will serve as one of the supervisors for the collections group within the Collection and Recovery Center. You will also assist with overseeing the collection function, which includes ensuring that regulatory requirements are followed; best collection practices are consistently exercised and provide timely processing and reporting of delinquent First Hawaiian Bank loan products. In addition, the Collections Supervisor supervises and assists with developing the staff to promote an effective and efficient approach to risk-based collecting.
The ideal candidate will have:
- 2 years’ experience required in any of the following:
- Collections,
- Supervising in operations, and/or
- Consumer credit products
- Bachelor’s Degree or equivalent experience required
- Prior loan operations and or analytical workflow management experience highly desirable
- MS Windows proficient (MS Excel, MS Word and MS Outlook)
- Must be articulate, self-motivated and able to interact with and supervise a diverse group of individuals
- Excellent oral and written communication skills, problem solving and negotiating skills are required in order to make critical decisions with minimal supervision
- Must possess excellent telephone etiquette skills
- Good time management skills
- Able to plan, organize and budget
- Able to work under pressure with multiple deadlines
- Able to handle confidential matters judiciously
Work Schedule
Monday - Friday 8:00AM - 5:00PM (Hours may vary)
