What are the responsibilities and job description for the Help Desk Technician I position at First Hawaiian Bank?
Department
IT Infrastructure Department - End User Support (Honolulu, Oahu)
Work Schedule
Tuesday - Saturday 10:00PM - 7:00AM (hours may vary)
Responsibilities
Are you interested in working alongside a group of dynamic thinkers, innovators, and leaders who thrive together as a team? Looking for a fun, collaborative, and challenging environment where you are empowered to make decisions? Would you like the opportunity to grow professionally and personally within a forward thinking company? If so, you've come to the right place. At First Hawaiian Bank, we invest in you. We offer an award winning training and development program to set you up for success. We pride ourselves on our company culture and core values: Caring, Character, and Collaboration.
Responsible for providing technical phone support while monitoring and maintaining FHB systems (e.g., ATM, Servers, Backups, etc.) in a 24x7x365 high availability production environment. Troubleshoot issues and failures related to hardware, services, and network.
Required Qualifications
- Associate’s Degree in a Computer Science or Technology discipline; or.
- Technical Certification in Microsoft, Cisco or Unix/Linux Technologies, ITIL Foundations, CompTia; or
- Equivalent work experience (e.g., at least 1 year in similar role)
Preferred Qualifications
- Basic knowledge in:
- Exchange and Office 365 Email,
- AntiVirus, and AntiSpam solutions,
- network protocols and routing,
- DNS, DHCP and Active Directory,
- Firewall and VPN technologies,
- business backup and disaster recovery solutions,
- virtualizations and cloud solutions
- Understanding of LAN architecture, OSI model, cabling systems, and TCP/IP.
- Understanding of the use of ping, traceroute, nslookup and other troubleshooting commands.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Night shift
Education:
- High school or equivalent (Required)
Experience:
- Help desk: 1 year (Preferred)
Work Location:
- One location
Work Remotely:
- No