What are the responsibilities and job description for the Personal Banker position at First International Bank & Trust?
First International Bank and Trust is a family-owned community bank and one of Prairie Business Magazine's 50 best places to work.
We are seeking a motivated and customer-focused Personal Banker to join our team. In this role, you will be responsible for delivering extraordinary customer service while ensuring accurate and secure handling of financial transactions. You will play a vital role in opening and maintaining consumer and business accounts and recommending relevant products and services to enhance customer relationships.
This is an in-office position.
Key Responsibilities:
- Provide an extraordinary customer experience by adhering to best practices for identity verification and fraud protection.
- Accurately process a wide range of financial transactions to ensure customer satisfaction.
- Conduct interviews and gather required documentation for consumer and business account openings and maintenance.
- Educate account holders on bank policies and procedures to enhance their understanding and confidence in our services.
- Recommend products and services that align with customers personal and business needs, deepening both new and existing relationships.
- Collaborate with internal partners to refer business opportunities across all FIBT departments.
Qualifications:
- High school diploma or equivalent; bachelors degree in finance, business, or a related field preferred.
- Previous experience in customer service roles is a plus.
- Strong interpersonal and communication skills, with a passion for providing exceptional customer service.
- Ability to work collaboratively within a team and build relationships with customers and colleagues.
- Detail-oriented with strong organizational skills and the ability to manage multiple tasks effectively.
First International Bank and Trust is a family-owned full-service Community Bank with locations in ND, MN, SD, and AZ.
We show our employees we care by providing competitive benefits, training, and growth opportunities. Here are the things we offer within our full-time benefits package:
- Generous PTO and Holiday pay
- Health, Dental & Vision
- 401K Retirement Plan with Employer Match
- Paid Parental Leave
- Life and Disability Insurance
If you are interested in learning more, you can apply or if you have questions before applying you can reach out directly to TalentAcquisition@FIBT.com.
Equal Opportunity Employer
