What are the responsibilities and job description for the Loan Servicing Clerk I position at First Mid Bank & Trust?
Responsible for providing centralized loan servicing support to the bank’s branches, customers, loan operations, and loan officers. Responsible for performing a variety of clerical functions including the processing of paid note tasks, the preparation of payoff statements, tracking and review of all pending loan documents and exceptions, etc. Provides excellent service to both internal and external customers.
Responsibilities include, but are not limited to:
Loan Servicing:
- Prepares and completes Paid Note Statements including releases of titles and preparation of mortgage releases, which may include electronic recording as applicable.
- Completes reviews of loan files after closing to ensure all documentation was obtained and liens perfected.
- Completes follow-up with appropriate personnel on missing loan documentation.
- Tracks and files a variety of loan documents.
- Provides exceptional customer service by phone or email to internal and external customers.
- Utilizes available resources to identify, research and resolve routine customer issues.
- Produces payoff statements for customers.
- Images loan documentation.
- Responsible for waiving of late charges, fees, and interest.
Escrows:
- Completes annual escrow statement analysis review.
- Responsible for monitoring due dates and completing escrow disbursements as well as obtaining supporting invoices.
- private mortgage insurance.
- Address incoming customer service questions related to escrow.
- Problem-solving for various issues that arise daily.
- Timely communication with customers or bank staff to provide support for concerns/issues related to escrow.
Insurance:
- Monitors the receipt of insurance policies and review of policies for required coverage.
- Monitors loans for notification of insurance cancellation.
- Contacts insurance agents and loan officers to correct deficiencies.
- Initiates force place insurance on canceled policies.
General
- Completes required training specific to job responsibility.
- Maintains loan files in a neat and orderly manner.
- Performs other related duties as assigned.
Qualifications
Education/Experience:
- High School Education or equivalent.
- 1 years of clerical or banking experience
Skills:
- Completes required training specific to job responsibility.
- Maintains loan files in a neat and orderly manner.
- Performs other related duties as assigned.
First Mid Bancshares, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
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Loan Servicing Specialist
Saint Louis Bank -
St. Louis, MO
