Lead Universal Orlando Credit Card Ambassador

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success. Our Modern, Flexible Workplace: We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to collaborate and connect with customers and coworkers. It is anticipated that an incumbent in this role will work onsite 100% of the time and will have a dedicated workspace. Work location is subject to change based on business needs. Summary of the Job: The Lead for the Universal Orlando In Park Credit Card Sales Ambassador team is responsible for supporting the employees and operations of the team. The work will be comprised of 3 main buckets: • In Park Sales – Actively selling the credit card product in park to guests • Leader On Duty – Acting as the point of contact for specific shifts when the manager is not available/present • Training & Onboarding – Assisting in providing a welcoming and comprehensive onboarding experience for new associates About This Role: Customer/Guest Experience: Greet guests, model sales behaviors, assist with their inquiries, and provide the exceptional Universal guest experience. Resolve guest issues and complaints in a professional and timely manner. Ensure that all employees deliver outstanding customer service, coach in moment behaviors. In Park Sales (~50%): While working in-person in a Universal Studios retail store or in-park location in this customer-facing role, you will build brand awareness and customer loyalty to the Universal Studios credit card program. You will play a significant role in generating new business opportunities and acquiring new credit card customers. Proactively engage and educate customers to provide excellent service while building brand loyalty, laying the foundation for a strong customer experience and serving as an excellent brand ambassador. Working independently at in-park locations, maximizing sales while enhancing customers' in-park experience. Meeting and exceeding weekly and monthly sales targets. Following policies and procedures around sales, operations, theft/fraud, health/safety, and more. Working in close partnership with in-park leadership and other members of your team to increase sales and improve customer service. ‘Leader on Duty’ (50%): Act as the site leader during “leader on duty” scheduled shifts, making operational decisions as needed. Ensure supplies are stocked and available for associates. Supervise and provide guidance to sales associates; provide in-moment coaching as necessary. Take call-ins, call other staff to ensure appropriate coverage during shifts. Act as a leader for all managerial security processes and procedures. Resolve or report escalated guest issues. Act as contact for system outages and troubleshoot/resolve as necessary. Act as the on-site contact for leadership (Universal & FNBO), emergencies and other situations. Ensure break/lunch compliance of associates. Complete/ensure completion of all opening and closing procedures. Lead by example in terms of work ethic, attitude, and adherence to company policies. Training & Onboarding: Welcome and introduce new employees to the workplace and team culture. Follow onboarding guide to ensure new employees receive thorough and complete training. Train and model Universal guest service standard. Conduct hands-on training sessions to teach tasks and skills required. Provide guidance on best practices, efficiencies, and effective techniques for the job. Offer step-by-step instructions and demonstrations as necessary. Conduct periodic assessments of trainees' progress and communicate results to managers. Collaborate with managers to identify areas for improvement in the training process. Key Skills Onboarding and training of new hires Excellent interpersonal communication skills Results-oriented and comfortable in achieving sales target Organized, punctual and a positive work attitude Highly energetic, motivated and an excellent communicator Critical thinking and creative problem-solving skills The Ideal Candidate for This Role: Required: High school diploma or GED 1-3 years of lead or management experience Must be self-motivated and work autonomously with an entrepreneurial, sales and customer service attitude 3 years sales and/or customer service experience, especially within retail or banking Ability to work a flexible schedule, including evenings, weekends, and holidays Ability to operate related job activities via tablet and credit card issuance machines Manage applicable inventory with high accuracy Ability to work flexible schedule and navigate changing schedules as required based on business needs Desired: Bi-lingual in Spanish Previous theme park experience Previous training experience Physical Demands: Must be able to stand for long periods of time Must be able to walk back and forth to acquisition locations to assist guests and employees Must be able to lift and carry up to 50 lbs Must be able to work outdoors in all weather conditions Candidates must possess unrestricted work authorization and not require future sponsorship. Compensation: Compensation range (base pay): $40,591.00-$66,974.00 This role may have a specific starting pay within this range. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level. Benefits Overview: We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs: Medical, Dental, Vision Insurance 401k, With Matching Contributions Time Off Programs Health Savings Account (HSA)/Dependent Care Employee Banking Growth Opportunities Tuition Assistance Short-Term/Long-Term Disability Insurance Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/. For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message. Job number: R-20250828 Equal Opportunity & Belonging: FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey. Learn more here. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. Click here to download 'EEO is The Law' Self-Print Poster Click here to download 'EEO is The Law' Supplement for Federal Contractors Click here to download 'EEO is The Law' GINA Supplement FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants) Application Deadline: All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants. Grow Your Career with FNBO! For more than 165 years, our holding company - First National of Nebraska - has grown to nearly 5,000 employees with locations in eight states and $30 billion in assets. We are proud to serve our customers and communities with banking offices located in Nebraska, Colorado, Illinois, Iowa, Kansas, South Dakota, Texas and Wyoming. First National Bank of Omaha (FNBO) believes that a bank should be a force for good in the world; to positively influence the lives of our employees, customers and the success of the communities we serve. Whether you're just beginning your career or taking it to the next level, you'll find your fit here. Remote Openings Bilingual Careers Internships & Trainee Program FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. We strive to represent the communities in which we serve. Learn more here. FNBO endeavors to make our site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact HR Solution One via either email or phone using the contact information below. Online (Primary Response Hours: M-F, 8a-5p Central) hrsolutionone@fnni.com Phone (Available: M-F, 10a-2p; Central) (855) 470-3777 (402) 602-3777

Salary : $40,591 - $66,974