What are the responsibilities and job description for the Portals and Communications Administrator position at First Onsite Property Restoration?
A Day in the Life of a Portals and Communications Administrator
Start your day as the Portals and Communications Administrator (PACA) at First Onsite by facilitating effective communication through the portal and demonstrating your commitment to our valued customers! Customer satisfaction is at the core of every decision and behavior as you solve issues and address inquiries promptly and efficiently. With a customer-focused mindset, you listen attentively to clients, understanding the purpose of their communication and providing accurate responses to their questions. You rise to the challenge of working in a 24/7 operation, adapting to day, swing, or night shifts as required.
As a detail-oriented and efficient professional, you work diligently to meet the key performance indicator (KPI) goals set by management and ensure that the service we provide to our clients is of the highest quality. Organizing and reviewing data from various sources and an assortment of administrative and reporting activities are part of your routine, providing you with valuable insight to make informed decisions while maintaining records as you support a seamless operation. Your feedback and suggestions contribute to continuous improvements in our processes and service delivery, and your proactive communication with internal staff guarantees strict compliance with SOPs, ensuring client needs are met.
Responsibilities
First Onsite (and its Companies) participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer's Form I-9 to confirm work authorization.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Third party resume submissions are not accepted. Any resume submitted will be considered the property of THE COMPANY, and THE COMPANY will not be held liable to pay a placement fee.
Salary: $18 - $21 per hour
Job Posted by ApplicantPro
Start your day as the Portals and Communications Administrator (PACA) at First Onsite by facilitating effective communication through the portal and demonstrating your commitment to our valued customers! Customer satisfaction is at the core of every decision and behavior as you solve issues and address inquiries promptly and efficiently. With a customer-focused mindset, you listen attentively to clients, understanding the purpose of their communication and providing accurate responses to their questions. You rise to the challenge of working in a 24/7 operation, adapting to day, swing, or night shifts as required.
As a detail-oriented and efficient professional, you work diligently to meet the key performance indicator (KPI) goals set by management and ensure that the service we provide to our clients is of the highest quality. Organizing and reviewing data from various sources and an assortment of administrative and reporting activities are part of your routine, providing you with valuable insight to make informed decisions while maintaining records as you support a seamless operation. Your feedback and suggestions contribute to continuous improvements in our processes and service delivery, and your proactive communication with internal staff guarantees strict compliance with SOPs, ensuring client needs are met.
Responsibilities
- Organize and manage data, reports, and administrative tasks
- Track project costs and alert leadership to potential overruns
- Maintain PAC tracker and ensure compliance documentation
- Manage client portals and communicate SOPs to team members
- Oversee projects from dispatch to invoicing, including after-hours as needed
- Ensure all client needs are met while following company and regulatory policies
- 2 years customer service experience
- Intermediate computer, multi-screen, and data entry skills
- High school diploma or equivalent
- Project administration experience, preferred
- Knowledge of property restoration, preferred
First Onsite (and its Companies) participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer's Form I-9 to confirm work authorization.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Third party resume submissions are not accepted. Any resume submitted will be considered the property of THE COMPANY, and THE COMPANY will not be held liable to pay a placement fee.
Salary: $18 - $21 per hour
Job Posted by ApplicantPro
Salary : $18 - $21