Operations Specialist

First State Trust Company

Operations Specialist

Location: Wilmington, DE (not in the city)

Schedule: Full-Time & Hybrid

About First State Trust Company

First State Trust Company (“FSTC”) is a Delaware chartered trust company with offices in Wilmington, Delaware, and West Palm Beach, Florida. FSTC is rapidly growing.

Since 1982, FSTC has been providing corporate trust, custody, and administration services to trust clients. Formerly known as Citi Institutional Trust Company and dating back to its roots as E.F. Hutton Trust Company, FSTC has concentrated its focus on strategic alliances with world-class financial service firms. Our strategic alliances allow clients to take advantage of FSTC’s independent professional trust administration services, combined with the investment management services of their chosen provider.

We currently have an exciting opportunity for an individual looking to join a rapidly growing firm. This position allows for broad exposure and plenty of opportunities that are not found at larger financial firms. The FSTC Operations Specialist is responsible for assisting with the operational efforts for the Institutional and Personal Trust business lines. This role will learn to manage the preparation, processing, reconciliation, and issue resolution associated with daily trust operations. The individual in this position will also develop a basic understanding of the intricacies of trust accounts and institutional retirement plans. The ideal candidate is someone who can uphold a high service standard and demonstrate appropriate effort and attitude.  This position reports to the Chief Operating Officer (COO).

Responsibilities

• Reconcile accounts, research, and resolve discrepancies

• Process daily income and prepare for anticipated income payments

• Set up new assets and update asset values as needed

• Track and process incoming transfer requests

• Update account holdings with cost basis and DoD values

• Assist with onboarding of new accounts

• Process and post client fees for all accounts

• Add fee schedules to new accts and remove them from closing accounts

• Perform monthly and daily fee reconciliations

• Run fee invoices and process manual fees as necessary (Tax, Legal, and Miscellaneous)

• Cross Train with other members of the team and learn new responsibilities

• Back-up team members as needed

• Perform special projects as assigned

• Improve processes by looking for or creating a more efficient way to complete tasks 

• Complete various internal requests 

Educational and Professional Qualifications

• BA or BS undergraduate degree is required.
• Ideal educational background is in finance, statistics, or accounting.
• Previous experience with pivot tables, macros, and V-lookup in Excel is a plus.
• Proficient in Word and Database applications.
• The ability to work independently and with a team is a must. 
• Strong organizational skills, accuracy, and attention to detail.
• Conduct themselves with the highest level of professionalism.
• Provide exceptional customer service internally and externally.
• Excellent written and verbal communication skills.
• Demonstrated time management skills and the ability to multi-task.