Business Operations Analyst

First things First: Who are we?

Twice the size of our next largest competitor, First Student is the leading school transportation solutions provider in North America. Every day, we complete 5 million student journeys, moving more passengers than all U.S. airlines combined. With a team of highly trained drivers and the industry’s strongest safety record, First Student delivers reliable, quality services including full-service transportation and management, special-needs transportation, route optimization, scheduling, maintenance, and charter services for 1,100 school districts contracts.

At First Student, our Business Operations Analysts provide support and are involved in the development of various business initiatives with limited supervision. The role will require custom reporting for operational business analytics utilizing Power BI, Excel, and Tableau. Must develop a strong comprehension of operational business functions, terminology, and current key performance metrics. Have a strong understanding of how to use that knowledge to solve for and improve upon analytical business requirements. The role will help to communicate procedures and be able to deliver support on best practices and procedures.

• Create and analyzes monthly, quarterly, and annual reports utilizing PowerBi, Excel, and Tableau to ensure progress related directly to organization projects and look for areas of opportunity for improvement
• Develops analysis on all facets of operations, retrieving and using data across multiple systems
• Assists with and contributes toward the development of performance strategies
• Development of standard operating procedures and training material for organizational projects (new and existing)
• Prepare and compile an analysis of trends across the organization
• Support driver coaching procedures and operational tools by providing quick, clear responses to operations
• Develops and supports the implementation of training focused on field operations
• Tracks and monitors data analytics to identify trends, gaps, or omissions in current operating locations’ performance
• Assists Regional Operational Coaches on an as-needed basis

Qualifications

• Bachelor’s degree or equivalent experience
• Excellent customer service and interpersonal skills, solid listening skills, and inquisitive
• Strong oral and written communication skills
• Proficient in Microsoft Office applications (e.g., Excel, Word, PowerPoint)
• Experience with Tableau and PowerBi, capacity to create, edit and publish reports
• Strong analytical and reasoning skills
• Strong business background in financial, strategic, and organizational analysis
• Ability to multi-task and adapt to change quickly. Must flourish in a fast-paced, complex environment
• Attention to data details, and efficient at problem-solving
• Preferred experience with field-level operations, transportation experience is a plus

First for a Reason

Benefits

We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.

Professional Advancement

Start here. Go far. We believe in promoting from within which means tremendous opportunities for you, thanks to our strong presence across North America.

Extensive Training

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.

Diversity & Inclusion

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.

Community Service & Impact

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Student, you’ll have a positive impact on others.

Apply today and get your career on the road with First Student!

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.