What are the responsibilities and job description for the Personal Banker I position at FIRSTBANK SOUTHWEST?
Job Details
Job Summary: The Personal Banker I will open various deposit accounts; input, close and fund consumer loans, as well as serve as the Banks primary contact.
Education: A minimum of a High School Diploma/GED or equivalent experience is required. Equivalent experience: 1 year of experience is equal to 1 year of education.
Experience: A minimum of 3 years’ experience in banking is required.
Job Specific Responsibilities:
- Recognizes and discovers financial needs of customers and works to find the best solutions for each.
- Develops and maintains positive long term relationships with customers.
- Listens to and resolves customer complaints. If needed, escalates to branch manager or Personal Banker II.
- Prepares new IRA’s, transfers, rollovers, conversions, death claims, contributions, and distributions of IRA’s.
- Processes deposits, withdrawals, and cash flow at a teller window as needed.
- Opens checking, savings, money market and certificates of deposit accounts.
- Orders check and ATM/Debit cards and provides starter checks for new accounts.
- Displays knowledge and proficiency in explaining, selling, and administering products.
- Analyzes customer information to identify opportunities for growth and expansion of services. Identifies cross-selling and referral opportunities.
- Understands required documents to open consumer and business accounts.
- Maintains knowledge of consumer and business ownership types.
- Assists customers with card disputes, fraudulent activity, and stop payment processes.
- Backs up the teller area when needed.
- Originates, processes, and closes consumer loans.
- Maintains a current knowledge and consistent compliance with Bank Secrecy Act (BSA) requirements (knowledge of the CIP and Beneficial Ownership process).
- Maintains current knowledge and consistent compliance with other banking Regulations and bank policies and procedures related to the position.
- Other duties as assigned.
Required Technical Knowledge:
- General computer skills
- Microsoft Office, specifically Word and Excel
Expectations of an Employee:
- Treat all customers and fellow employees with respect
- Exceed customer expectations
- Meet customer needs
- Conduct interactions with honest, ethical, and strong moral principles
- Perform at the highest level
- Take responsibility for actions
- Do what is expected
- Lead by example
- Work as a team
- Efficiently share information in a collaborating and proactive manner
- Pay attention to detail
- Solve problems
- Make sound decisions
- Manage time effectively
- Prioritize effectively
- Perform multiple tasks simultaneously
- Show up for work and be on time
- Comply with all laws and regulations
- Complete all required training
Supervisory Responsibilities: None
Amount of Travel: None
Physical Requirements:
- May need to sit for long periods of time
- Sustained visual concentration while working at the computer
- Typing on a keyboard for long periods of time
- Handle high stress environment
Benefits Include:
- Medical, Rx, Dental, and Vision insurance
- HSA, FSA, and Limited FSA
- Employer paid and voluntary Life Insurance/AD&D
- Short-Term Disability
- Long-Term Disability
- Accident/Hospital Indemnity/Critical Illness voluntary plans
- Identify Theft Protection
- 401k with employer match
- Vacation, Sick Leave, and Holiday pay
- Tuition Reimbursement
- Gym membership discounts
- Annual payrate increases
- Incentive based bonuses
It is the policy of FirstBank Southwest to provide equal opportunity employment (EOE) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, FirstBank Southwest will provide reasonable accommodations for qualified individuals with disabilities. FirstBank Southwest is an affirmative action employer.