What are the responsibilities and job description for the Client Care Coordinator position at FirstLight Home Care?
Benefits:
FirstLight Home Care of Coronado is a locally owned home care agency serving seniors and adults in San Diego. Our mission is simple: help people have their best day, every day—by delivering reliable care, supporting caregivers, and building trust with families.
We are in startup mode, building our team and systems from the ground up—and we’re looking for someone who wants to grow with us.
Job Summary:
This individual will be responsible for designated areas of organizational operations including, but not limited to client intakes and service oversight, service evaluations, originating service plans, and supervising care. The Client Care Coordinator will directly interface with clients.
Client Care Coordinator responsibilities include:
To perform this job successfully, the individual in this position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills, and ability required.Why Join Us
- Paid orientation and training
- Paid sick days and paid holidays
- Referral Incentives
- $21 - $24 / hour daily pay option through Tapcheck
- Flexible schedule
- 401(k)
- Bonus based on performance
FirstLight Home Care of Coronado is a locally owned home care agency serving seniors and adults in San Diego. Our mission is simple: help people have their best day, every day—by delivering reliable care, supporting caregivers, and building trust with families.
We are in startup mode, building our team and systems from the ground up—and we’re looking for someone who wants to grow with us.
Job Summary:
This individual will be responsible for designated areas of organizational operations including, but not limited to client intakes and service oversight, service evaluations, originating service plans, and supervising care. The Client Care Coordinator will directly interface with clients.
Client Care Coordinator responsibilities include:
- Manage day-to-day office and field operations to ensure quality assurance of services
- Answer phone and conduct intakes, take after-hours and weekend emergency calls, schedule issues, and client referrals/intakes
- Perform initial and ongoing in-home evaluation, caregiver introductions, coordination, and supervision of client services
- Assist with scheduling of shifts by matching caregiver qualifications and availability to clients’ needs
- Supervise and coach caregivers and conduct performance appraisals
- Complete appropriate visit records on time and according to policy
- Visit prospective clients after referrals are made to introduce FirstLight Home Care and on an ongoing basis as needed
- Stay current with changing technology, including software programs
- Uphold, support, and promote all company policies and procedures
To perform this job successfully, the individual in this position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills, and ability required.Why Join Us
- 2 years related home care / health care industry experience preferred
- Prior experience as Caregiver, Home Care Aide (HCA), PCA, CNA, or CHHA is preferred
- Excellent communication skills—especially in fast-moving situations
- Highly organized, dependable, and detail-oriented
- Comfortable working in a startup environment where processes are still being built
- Familiarity with WellSky or similar scheduling software is a plus
- Ability to pass LiveScan background check
- California Home Care Aide (HCA) certification or willingness to obtain
- Opportunity to grow into expanded responsibilities as the agency scales
- Supportive, locally owned team that values caregivers and staff
Salary : $21 - $24