Compliance Coordinator

Position: Community Design and Review Specialist

Reports to: Manager, Client Relations

Location: Irvine, CA

JOB SUMMARY: The Community Design and Review (CDR) Specialist will serve as the point of contact assisting with the everyday inquiries and needs of homeowners, primarily specific to violation and architectural application questions and processing. This person will serve as Architectural Review Committee liaison, assist with compliance issues, attend scheduled Committee meetings and perform various administrative duties to support the association and community management team(s) as assigned.

Essential Duties & Responsibilities

• Maintenance of accurate and complete records as required to properly and effectively implement the Enforcement and Architectural Programs. This includes homeowner computer files, violation reports and correspondence, hearing correspondence, plan submittals (pending, approved and denied), homeowner correspondence, tract maps noting status of each lot, etc.
• Direct liaison for architectural and violation needs of several communities.
• Maintain awareness of Architectural/Design Review Guidelines and other Governing Documents that are related to ACC/DRC activities, take minutes during DRC meetings, and prepare responses to applications for residents.
• Interacts and follows up with all Board and/or Committee members and homeowners regarding architectural and/or enforcement issues of the association when necessary.
• Consistent use and maintenance of information in Connect, Tasks, ADRC and other FirstService database programs as assigned.
• Submit all charge-backs for association(s) via chargeback systems, including but not limited to violation fines and architectural submission fees per the clients' management contracts.
• Perform site reviews and related correspondence and follow-up as assigned.
• Provide "buddy system" backup for assigned buddies during absences.
• Maintain and update accurate backup binder.
• Must have reliable transportation and be able to drive to other work locations, perform site reviews, pick up supplies, etc.
• Coordinate Design Review/Architectural Committee or Landscape Modification Application process, collect application forms and supporting documents, enter data in Connect, and prepare material for DRC consideration.
• Prepares for and attends all Architectural/Design Review Committee meetings and Covenant/ERC Committee meetings as designated by association requirements
• Preparation and distribution of monthly reports and agenda packets.
• Complete company training as assigned, attend all mandatory company functions, and adhere to FirstService Standards of Operation, policies, and procedures.
• Maintain an organized workspace according to company procedures.
• Greet walk-in clients as appropriate.
• Other projects, opportunities or assignments as may be deemed needed and appropriate for this position High School Diploma; College Degree preferred

Education & Experience

• Excellent customer service background/skills
• Ability to maintain confidentiality
• Professional representative of FirstService Residential
• Excellent communication skills: written, verbal and listening
• Collaborative decision-making, relationship building and problem solving skills
• Organizational and time management abilities
• High level of attention to detail
• Intermediate to Advanced knowledge of Microsoft Applications, particularly Word, Outlook, Excel and Power Point; ADP Vantage a plus

Tools & Equipment Used

General office equipment

Physical Requirements / Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25 lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, vendors and our clients.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Travel

Travel to multiple communities required.

About Us:

FirstService Residential is North America's foremost property management firm. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. We have expertise working with complex communities with large budgets and numerous amenities. In addition, we manage commercial associations and mixed-use developments, as well as multi-family and investor-owned rental and REO properties for institutional and private equity clients.

We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, apply today or join our community and learn more about FirstService Residential.

To learn more about our company and culture, please visit www.fsresidential.com/california

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What is your desired hourly rate of pay?

Experience:

• Customer service: 1 year (Preferred)
• Administration: 1 year (Preferred)

Work Location: One location