Coordinator, Connectivity Programs

Description

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.   Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.     Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.      Job Overview:   As a Coordinator, Connectivity Programs, you’ll work with leaders, vendors and clients across the country to effectively drive program adoption by providing exceptional administrative and process support. The position will be responsible for researching current technology options, coordinating client meetings, compiling data, and contract management. The position will utilize current internal systems and relationships to identify prospective clients and new business opportunities. The position will also assist in tracking key deadlines to ensure program success.   The ideal candidate should possess the ability to think critically, work well with multiple stakeholders, and have a proven track record of providing exceptional service to internal and external clients in a complex environment.     Your Responsibilities:  

• Delivering value added services and options to the communities FirstService Residential manages
• Creating a uniform experience across the country within the guidelines of the value-added programs
• Increasing the engagement of properties eligible for any of our value-added programs
• Managing and updating agreement expiration dates based on information in our management systems, collaboration with the managers and value-added program providers
• Provide cost savings analysis
• Collaborate and act as liaison between leadership and value-added program providers to understand the needs of the customer and value to the communities
• Manage the implementation of record systems and tools
• Proactively follow up with property managers regarding the implementation of value-added programs or related requests
• Evaluate the effectiveness of programs and services, develop improvement plans based on customer feedback and make recommendations as necessary
• Develop awareness of program and changes through webinars or in person meetings
• Support reporting efforts to track program progress on a monthly, quarterly and annual basis

    Skills & Qualifications:   

• Bachelor’s degree preferred
• 2-3 years of related experience
• Strong administrative background
• Exceptional planning and organization skills
• Ability to learn new processes and procedures quickly
• Attention to detail and commitment to executing work efficiently
• Excellent critical thinking, problem-solving and organizational skills
• A keen eye for process improvement skills
• Flexible and adaptable in a professional environment
• Outstanding written and oral communication skills, with the ability to present data in a simple and straightforward way for non-technical audiences
• Excellent interpersonal skills
• Ability to collaborate with others – internally and externally
• Proficiency with Microsoft Office products
• Ability to work independently with minimal supervision

    Travel:   Work involves no or minimal travel. What We Offer:   As a full-time associate, you will be eligible for full comprehensive benefits, including your choice of multiple medical plans, dental, vision, life insurance, short-term and long-term disability, legal, identity theft, and pet insurance. You will also be eligible for company-paid life insurance and benefits from our employee assistance program. In addition, you will be eligible for paid time off, paid holidays, tuition reimbursement, and a 401(k) with a company match.   Disclaimer Statement:   The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.