Lodge Attendant

Position: Lodge Attendant

Reports to: General Manager

Location: Sacramento, CA

JOB SUMMARY

Assure that the day-to-day operations of the on-site facilities are run smoothly by assisting the General Manager as they oversee the maintenance of the facility and common areas. This position supports the General Manager who is responsible for meeting the goals and objectives as well as ensuring effective and efficient day-to-day operations of the community; to uphold the aesthetics of the community as directed by the Board; and ensure that the highest level of service is being provided to the Members and their Families, Friends and Guests.

PERFORMANCE REQUIREMENTS include the following. Other responsibilities may be assigned. Administrative:

• Greeting Residents and Guests: The Lodge Attendant is responsible for welcoming residents and guests with a smile and verbal greeting consisting of more that a simple "hi".
• Facility Opening and Closing Procedures
• Telephone — First in line for all incoming calls.
• Telephone system message maintenance, routine system maintenance, system programming (as in greeting changes, etc.)
• Updating of Age Verification process
• Coordinate facility rental requests
• Access System Database Monitoring and Input
• Connect — Workorder System Monitoring and Input
• Connect — Customer Service Update Calls
• Register new homeowners and issue Access Cards and Transponders
• Assist in ensuring that the facility amenities are properly maintained and repaired as needed.
• Assist in the implementation of the Association's rules and regulations as they relate to the community facility
• Receives and processes mail as directed
• Committee Meeting Support — Room Setup, Room Break Down, Food and Beverage Coordination
• Respond to homeowner inquiries regarding usage and general facility issues in a professional manner
• Assist the Architectural Review Committee with application intake and management.
• Ensure all customer service calls and related work orders are handled in accordance with established procedures.
• Represent professionalism and FirstService Residential's standards of operations to clients and fellow staff at all times.
• Other items that may be required as part of job description based upon Board of Directors' requests/FirstService Residential supervisor, or as deemed appropriate.

SUPERVISORY RESPONSIBILITIES
None

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Interfaces with homeowners, customers and co-workers.
• Productivity: great attendance, good work quality, positive contributor, works well in a team environment, strong people skills, and works well with others.

• Honesty: truthful, trustworthy, doing what is right and what needs to be done, is fair and objective, possesses integrity, and treats others with maturity.
• Loyalty: committed to the goals of the organization, the nature of the business, respects the organization's efforts, defends the company name, and gives the best effort and sincerity.
• Initiative: ability to think, work and make independent decisions based on sound judgment.

• Excellent written and verbal skills.
• Excellent time management, organizational and follow-up skills.
• Ability to manage competing priorities and assignments.
• Must be comfortable working in a fast paced environment where continuous improvement is expected.
• Flexible and adaptable to rapid change.
• Strong customer service skills are required as this position has face-to-face interactions with Members, Residents, Developers, Potential Home Buyers and the general public
• Ability to independently answer and place telephone calls. Must be able to hear in order to receive telephone calls and voice mail messages
• Must be flexible, calm and able to handle difficult clients and/or personalities with strength and professionalism
• Must be able to work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifier, and; respecting the diversity of our workforce in actions, words and deeds

EDUCATION and/or EXPERIENCE
High School Graduate

LANGUAGE SKILLS
Proficient in English.

MATHEMATICAL SKILLS
Excellent general math skills.

REASONING ABILITY

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25 lbs. and be able to move and set up tables and chairs for events and remove for clean-up.
• Must be able to sit and stand for extended periods of time.
• Must be able to move about the property in order to oversee vendors and attend events.
• Must have finger dexterity for typing/using a keyboard.

WORK ENVIRONMENT The work environment characteristics are normal office conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasional overtime will be required based on business needs.
• Consistent and regular attendance required.

About Us:

FirstService Residential is North America's foremost property management firm. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. We have expertise working with complex communities with large budgets and numerous amenities. In addition, we manage commercial associations and mixed-use developments, as well as multi-family and investor-owned rental and REO properties for institutional and private equity clients.

We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, apply today or join our community and learn more about FirstService Residential.

To learn more about our company and culture, please visitwww.fsresidential.com/california

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.