Regional Director

Job Title:Regional Director

Compensation Range: $85,000 annually

Why FirstService Residential?

What You'll Get:

• 11 company paid holidays
• Paid volunteer time
• Paid sick and vacation time
• Medical, dental, vision
• HSA and FSA
• Company paid basic life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, hospital indemnity
• Identity theft, legal services
• Pet insurance
• 401(k) with company match

Position Summary

Provide management, direction and leadership to Community Managers ensuring properties are maintained and operated according to the Board and Community's objectives.

Key Responsibilities

• Lead, develop, coach and guide Community and General Managers
• Develop working relationships with board members via regular touch points
• Collaborate with support staff and Community Managers to ensure exceptional service is being provided
• Attend Board meetings alongside the Community Manager
• Review board packets, meeting minutes, mailings, notices and other communications
• Provide support, guidance and recommendations related to association financials
• Handle escalated calls
• Participate in transition meetings and transition tasks
• Conduct property visits and provide necessary support
• Manage watch list
• Partner with internal resources to hire, onboard, train and develop associates
• Support efforts to gain new business

Core Values

• Be Genuinely Helpful
• Build Great Relationships
• Aim High
• Own It
• Do What's Right
• Improve It

What we are looking for

• Exceptional interpersonal skills resulting in strong working relationships
• A strong desire and ability to coach, mentor and develop staff
• Outstanding communication skills
• Tremendous listener with the ability to diffuse tense situations
• Able to identify issues and resolve before problems arise
• Able to work collaboratively and cooperatively
• Excellent organizational and time management skills
• Superb judgment and decision-making skills
• Able to prioritize and adjust to incoming demands

Education and Experience

• 5 years of successful Homeowner Association property management experience
• CAI certification preferred
• Proficient with MS Office suite

Physical Demands and Work Environment

• Sit at a desk using a computer in an office setting.
• Walk and move throughout the community common areas and facilities.
• Sit and stand for moderate periods of time.

Supervisory Responsibility: Yes

Work Location: 161 E Rivulon Blvd Suite 105 Gilbert, AZ 85297

Work Hours: Monday – Friday, 8am – 5pm with some evenings with some weekends to attend meetings and events

Travel Requirements: Local travel to drive to assigned properties and attend community meetings and events

About us

FirstService Residential is North America's foremost property management firm.Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. We have expertise working with complex communities with large budgets and numerous amenities.