What are the responsibilities and job description for the Account Representative position at Firstsource?
FirstSource isHIRINGfor aCollections Representativein Colorado Springs, CO! If you are interested incollections and boosting your customer service skills,this may be the job foryou!
We are seeking individuals who can service calls/accounts, professionally respond to inquiries, and create a positive experience for the customer. This position offers growth opportunities in a global company, office experience, and development of your collection skills with some of the top banks in the country!
*This is an IN-OFFICE position*
5725 Mark Dabling Blvd, Colorado Springs
Schedule:Monday - Friday 11:00AM-8:00PM (No Weekends)
Pay:$17/hour
Training:Paidat regular rate
START DATE: Monday October 21st!
The Collection Representative contacts customers to analyze their needs, discuss payment arrangements, and offer alternative payment solutions with compassion, respect, and humaneness.
* Analyze a customer's financial situation and offer the best payment solutions to meet customer needs and bank objectives.
* Maintain a high level of professionalism.
* Perform consistently to meet performance metrics.
* Adhere to compliance regulations and security policies.
* Comply with Federal and State laws.
Qualifications
* High school diploma or GED required.
* At least 6 months customer service or sales experience, with a strong track record of customer engagement and satisfaction.
* Consistent, stable work history.
* Basic computer skills, strong typing skills.
* Strong communication and problem-solving skills.
* Diligent and self-motivated.
* Positive and professional attitude, high work standards, dependability.
* Able to handle confidential information.
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law.
It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.
Salary : $17