What are the responsibilities and job description for the Client Services, Professional position at Fiserv, Inc.?
Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Client Services, ProfessionalEssential Job Responsibilities
- The Client Services Professional serves as the primary point of contact for credit clients, providing operational servicing, support and issue resolution for their credit card solution, as well as its complementary products and services.
- The Client Services Professionals network and partner with multiple business areas throughout the organization, and acts as a liaison between the client and Fiserv internal partners.
- Accountable for client related inquiries and the engagement of the appropriate resources to ensure a timely and satisfactory resolution
- Bring transparency to stakeholders and escalations to leadership as required
- Under minimal supervision, you are expected to research and resolve client inquires in accordance with defined process, procedures and within service level timeframes
- Services clients through multiple communication channels and distribution channels
- Documents the entire lifecycle of inquiries through corrective actions in tracking software.
- Build knowledge articles and education/training resources to accelerate and improve the servicing experience.
- Attend on-going training to mature skillsets and expand knowledge.
- Contribute to continual improvement initiatives to drive automation, efficiencies, quality, and consistency in servicing operation
- Perform other duties as required
The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.
Basic Qualifications for Consideration:
- Bachelor’s Degree in business, finance or related field preferred; equivalent work experience may be substituted
- Three to five years of experience in the financial services/banking field interacting with clients.
- Strong communication skills. Ability to communicate verbally and in written form in a concise, clear, and professional manner
- Strong client/ operations support experience
- Must be able to follow established guidelines to accomplish tasks
- Strong sense of accountability
- Effective problem-solving skills
- Commitment to the team and client experience.
- The ability to manage rapid change in a fast-paced environment
- Ability to learn quickly and make information-based decisions
- Perform independently as well as in a team environment
- Solid organizational and time management skills with strong attention to detail.
Preferred Skills, Experience, and Education:
- Knowledge or experience in bankcard/credit card processing a plus
- Solid computer skills with MS Office Suite and related office equipment.
Travel required: 10% Percentage/frequency of travel
This role is not eligible to be performed in Colorado, California, New York or Washington.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.
Our commitment to Diversity and Inclusion:
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.
Salary : $90,500 - $115,000
