What are the responsibilities and job description for the Account Manager position at Fiserv?
The Account Manager has enterprise-wide responsibility for ensuring quality delivery and maintenance support of all products and services to your assigned client. You are responsible for managing and developing operational relationships for your client. You will be required to have an in-depth understanding of the client’s business, goals, strategies and industry trends and directions.
Key Accountabilities:
Enhanced client relationships / client retention
Enterprise problem prevention and resolution
Make independent decisions, exercising good judgment and managing complex issues
To be successful in this role, you will:
You will develop and manage operational and technical relationships through in-person visits and phone calls to help carry out their account plan
You are tasked with understanding their client’s environment to ensure full utilization of our solutions for maximum benefit
Provide various levels of reporting on accomplishments and in-process activities
Influence and work cross-functionally on critical initiatives including, but not limited to, external projects, incident response, process improvement, and develop/maintain standard operating procedures
Compliance with system audit, client profile updates, and other administrative duties, involve maximum process to meet legal and contractual obligations
Qualifications for consideration:
High school diploma or equivalent required, Bachelor’s Degree preferred.
Three + years’ experience in customer service
Ability to travel up to 20%
Proficiency using Excel formulas and running SQL queries
Experience presenting to clients
Preferred qualifications for consideration:
Project Management experience
Knowledge of Fiserv systems
Experience designing and running reports using Access, Tableau or Alteryx
Learn more about Fiserv:
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.
We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
