What are the responsibilities and job description for the IT Operations Technician position at Fiserv?
This position is for 2nd shift - 11am to 8pm CT.
What does a great IT Operations Technician do?
An IT Ops Technician provides a stable environment for the use of the AuthentiCare and AccessNet Tax applications. They are quick to provide research for issues that arise and provide a long-term solution to prevent future appearances.
You will provide first level support in a 24x7x365 environment and participate in proactively monitoring and troubleshooting our suite of custom Windows applications for our State Government clients.
As an IT Operations Technician, you can look forward to:
With your ability to remain cool under fire and using exceptional detailed research skills in diagnosing and solving technology problems in a logical, systematic manner, you will excel in delivering client, expectations of timeliness, attention and focus on their needs. This position has a need to understand business rules and logic and the ability to troubleshoot the gaps in between the two. Must be able to work independently with minimal supervision using contractual agreements, company policies and procedures as guidelines. Must be able to determine root cause and resolution of technical issues in a timely manner. Those who excel at solving problems, and thrive for the ‘reason why’ when troubleshooting technical issues will excel at bringing closure to users questions/concerns.
Basic Qualifications for Consideration:
2 years working with Microsoft Windows servers. Ability to clearly communicate complex technical specifications to clients and implementation teams vs. strong communication skills. Proven understanding of server structure, maintenance of server environments and hierarchy of server layout. Work in a Team environment.
Healthcare or tax experience is a plus
Preferred Skills, Experience, and Education:.
Windows server experience. Preferred experience with working in a data center environment including telephony knowledge. SQL knowledge of data flows and queries will be extremely helpful in this position.
Who We Are: We are the support team for State and Local Governments. Our clients have tight timelines and high expectations from our product. This team thrives to deliver excellence to our clients and maintain a stable production environment for their constituents.
Fiserv is an Equal Opportunity Employer/Disability/Vet