What are the responsibilities and job description for the HOST/ESS AND ORDER TAKER position at Fisher Island Club?
Job Description
Primary Responsibilities:
Primary Responsibilities:
- Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
- Use visual cues to seat Guests in either the bar or dining area depending on their preference
- Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
- Answer incoming calls to the restaurant and provide appropriate service
- Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
- Tend to special Guest needs and requests
- Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
- Protect the Club and patrons by adhering to sanitation, safety and alcohol control policies
- Help dining room staff by setting and clearing tables; replenishing water; serving beverages as needed
- Contribute to team effort by accomplishing related results as needed
- Schedule dining reservations and arrange parties or special services for diners
- Address/take action on complaints and or issues raised by patrons
- Assigns work tasks and coordinates activities of dining room personnel to ensure prompt and courteous service to patrons
- Inspects hostess stand and restaurant entrance to maintain/neatness and cleanliness
- Requisition menus and office supplies for wait staff.
- Monitor music level and ensure all lights and fans are operating properly.
- Ensure cleanliness of menus and all side-work is completed prior to opening
- Answer the phone within 3rd ring with a courteous/enthusiastic/efficient greeting according to Club standards
- Follow company Safety standards and follow safe working practices
- Complete all tasks as assigned
- High school diploma or equivalent preferred
- 6 months experience in a full-service restaurant preferred
- Ability to provide exceptional customer service in a fast-paced environment.
- Positive attitude and ability work well under pressure with all restaurant staff
- High-quality work while unsupervised
- Ability to follow instructions and ask questions for clarification if needed
- Must be able to read menus
- Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
- Must be able to clearly communicate Guests' needs to Servers, Bussers, Managers, etc.
- Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests
- A desire to help where needed and work as part of a team
- Passion for providing extraordinary service
- Ability to thrive in a fast-paced environment
- Appetite for learning and career progression
- Flexibility to work a flexible shift including weekends/holidays
- Must be upbeat, outgoing and positive
- Must be able to assist Guests and possess great Guest relations skills
- Ability to work positively in a fast-paced environment
- Ability to stand/walk and stay focused and alert for extended periods of time
- Ability to work effectively within a team
- Ability to effectively communicate on the telephone in a warm/enthusiastic/efficient manner
- Must be able to walk and stand during entire shift
- Must be able to reach, bend, stoop and wipe
- Must be able to articulate clear greetings and farewells to Guests
- Must be able to understand requests for assistance
- Must be able to carry trays or supplies (10-30 lbs.)
- Ability to work a flexible schedule including weekends and holidays
- Outside environment, exposed to heat and subject to elements/inclement weather