Hospitality Specialist (Health Food)

Hospitality Specialist (Health Food)
Department: Store Operations
Reports To: Senior Store Manager
Exemption Status: Non-Exempt

About fit-flavors

We’re not just any meal prep company—we’re the gold standard for healthy, convenient, and crave-worthy meals. We prepare and package over 4,000 meals per day in our industrial kitchen and distribute them throughout the St. Louis area, to both our storefront locations and direct-to-customer homes. We are a faith-driven organization, deeply rooted in Christian values, guiding our mission with integrity, purpose, and service.

As we continue to grow, we are looking for a Hospitality Associate who embodies our mission, delivers exceptional service, and creates meaningful connections with each and every customer.

Position Summary

As a Hospitality Specialist, you are the face of fit-flavors—delivering warm, personalized service that helps customers feel seen, supported, and confident in their healthy lifestyle choices. You use thoughtful conversation and strong product knowledge to guide guests through our menu, sharing accurate information while naturally driving sales and supporting daily operations. The ideal candidate is passionate about people, thrives in a purpose-driven environment, and understands that genuine hospitality and business success go hand in hand.

What You’ll Do

• Hospitality Champion: Greet every guest with warmth, purpose, and a genuine smile that reflects our mission to nourish, connect, and guide.
• Meal Matchmaker: Use active listening and thoughtful questions to guide guests to meal solutions that fit their lifestyle, health goals, and tastes while offering additional recommendations to expand their product selections.
• Nutritional Guide: Confidently share product knowledge—ingredients, benefits, and preparation—so customers feel confident in their choices.
• Welcoming Environment Leader: Maintain a clean, organized, upbeat, and friendly store atmosphere that makes every guest feel comfortable and cared for.
• Sales Supporter: Contribute to individual and store goals by proactively reviewing KPIs, naturally recommending products, upselling add-ons, and executing promotions with authenticity.
• Checkout Pro: Ensure smooth and accurate transactions with friendly communication and a personal touch at the register.
• Team Player: Collaborate with your teammates and leaders to keep things running smoothly, adapting quickly to the flow of business.
• Mission-Driven Problem Solver: Address guest needs or concerns with care and urgency, ensuring everyone leaves feeling heard and helped.
• Goal Getter: Consistently meet key performance metrics like average order value (AOV), units per transaction, and conversion rate—balancing heart-led hospitality with results-driven focus.

What You’ll Need

• Warmth & Positivity: You make people feel at ease, and your energy makes every guest interaction memorable.
• Curiosity & Confidence: You’re excited to learn and share nutrition knowledge, and you don’t shy away from guiding people through choices.
• Business Results: You understand how hospitality drives business, and you take full ownership of achieving your individual and store goals.
• Coachability: You welcome feedback, apply it quickly, and see it as a key part of your growth.
• Composure in Motion: You stay cool, focused, and friendly—no matter how busy things get.
• Communication Skills: You’re articulate, authentic, and able to connect with a wide variety of people.
• Adaptability & Accountability: You show up reliably, take initiative, and respond to and develop from feedback with a growth mindset.

Education & Experience

• The ability to deliver elevated, authentic, and personalized hospitality
• Desire and willingness to develop professionally
• Strong interpersonal and communication skills
• Experience in upscale retail, fine dining, boutique service, or hospitality preferred
• Interest in health and nutrition

Physical Requirements

• Ability to walk and move quickly within a busy environment
• Physical ability to stand for long periods of time
• Ability to tolerate cooler environment (40°F walk-in cooler)
• Ability to reach, bend, squat, kneel, and lift 25 lb cases of food unassisted

Schedule

• 3 week day shifts - 9:45 AM-7:15 PM
• 1 weekend shift - 9:45 AM-6:15 PM

What We Offer

• Competitive pay aligned with experience
• 1 free shift meal every day you work
• 50% discount on meals (30% for immediate family)
• Health, Vision, and Dental Insurance
• 401(k) with 4% company match
• 2-Weeks Paid Time Off (with more offered as your tenure grows)
• 6 Paid Holiday Days (Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day)
• Additional wellness benefits (e.g., free group workouts, etc.)
• Opportunities for professional growth in a fast-growing local business

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $17