What are the responsibilities and job description for the Customer Service Representative position at Fitch Heating LLC?
Overview
We are seeking a dedicated and personable Customer Service Representative to join our team. This role involves engaging with clients via various communication channels, providing exceptional support, and ensuring customer satisfaction. The ideal candidate will possess strong communication skills, be detail-oriented, and have experience in customer support or call center environments. Multilingual abilities and sales experience are considered a plus. This position offers an opportunity to develop your professional skills in a dynamic and supportive environment.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products, services, and account details.
- Assist customers with troubleshooting issues and resolving complaints efficiently.
- Process transactions including cash handling and data entry with high accuracy.
- Maintain detailed records of customer interactions using Microsoft Office tools and CRM systems.
- Follow up with clients to ensure their needs are met and foster ongoing relationships.
- Engage in outbound calling campaigns to promote products or gather feedback.
- Collaborate with team members to improve service quality and streamline processes.
- Uphold excellent phone etiquette and communication skills during all interactions.
Requirements
- Proven experience in customer support, call center, or client services roles preferred.
- Strong communication skills, both verbal and written, in English.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general computer skills.
- Ability to handle multiple tasks simultaneously with attention to detail.
- Experience with data entry, analysis skills, and typing accuracy required.
- Knowledge of sales techniques and outbound calling strategies is advantageous.
- Excellent phone etiquette and interpersonal skills to build rapport with clients.
- Ability to work well under pressure in a fast-paced environment.
- Prior experience with cash handling is preferred but not mandatory. This position is integral to delivering outstanding client experiences and supporting our company's growth objectives. We value proactive individuals who are eager to contribute their skills in a collaborative setting while providing top-tier customer service.
Job Type: Full-time
Pay: $16.00 - $23.00 per hour
Benefits:
- Dental insurance
- On-the-job training
- Paid time off
- Vision insurance
Work Location: In person
Salary : $16 - $23