What are the responsibilities and job description for the Customer Service- E-Commerce Assistant position at Five Oceans Group?
Job Description:
We are seeking a detail-oriented and proactive Ecommerce Assistant to support the day-to-day operations of our online marketplaces, including Amazon, eBay, Walmart, Shopify, and other platforms. The ideal candidate will have hands-on experience with various ecommerce platforms and knowledge of fulfillment tools such as ShipStation.
You will work closely with the E-commerce team to manage product listings, optimize content, fulfill orders, and handle customer inquiries. This role requires someone who can thrive in a fast-paced environment, with a focus on increasing efficiency and sales across all our marketplaces.
Key Responsibilities:
- Marketplace Management:
- Maintain and update product listings on Amazon, eBay, Walmart, Shopify, and other marketplaces.
- Ensure product listings are accurate, optimized with relevant keywords, and comply with platform standards.
- Regularly audit listings for content accuracy, images, pricing, and stock levels
- Assist with order entry, data entry, and internal communications
- Customer Service:
- Respond to customer inquiries via email and online platforms in a professional and timely manner
- Process returns, refunds, and replacements
- Handle order issues, product questions, and follow-ups
- Generate and send quotations based on customer requests
- Maintain high customer satisfaction across all channels
- Process and manage orders through ShipStation and individual marketplace portals.
Qualifications:
- Experience:
- Previous experience working with ecommerce platforms like Amazon, eBay, Walmart, Shopify, and ShipStation.
- Familiarity with marketplace-specific tools and seller portals.
- Technical Skills:
- Proficiency in using Microsoft Excel for managing data and reporting.
- Knowledge of ShipStation or similar order fulfillment tools is a plus.
- Bilingual (English/Spanish)
Job Type: Full-time
Language:
- Spanish (Required)
- English (Required)
Ability to Commute:
- Miramar, FL 33025 (Required)
Ability to Relocate:
- Miramar, FL 33025: Relocate before starting work (Required)
Work Location: In person