Patient Navigation Representative for Call Center

Employment Type: Full time Shift: Day Shift Description: Exhibits proficiency in all aspects of scheduling and pre-certification. Pre-registers and pre-certifies outpatients by obtaining necessary, accurate financial and demographic information. Consistently exhibits excellence in patient/customer service. Demonstrates knowledge and ability to operate various types of office equipment. Consistently completes all assigned tasks. Works as a positive team member to support and increase overall efficiency of the department. Minimum Qualifications: Working knowledge of medical terminology is required. High School diploma or equivalent is required. Excellent communication skills required. Ability to multi-task required. Knowledge of Call Center phone systems and registration/insurance verification is preferred. Proficiency in computer skills and experience with computerized scheduling system is required. Our Commitment to Diversity and Inclusion Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.