What are the responsibilities and job description for the Guest Experience Representative position at Flamme Burger Indy?
About Us
At Flamme Burger, we pride ourselves on offering an elevated casual dining experience with chef-driven dishes, genuine hospitality, and a vibrant atmosphere. We’re looking for energetic, service-minded individuals to join our team as Guest Experience Team Members—a dynamic position that supports front-of-house operations through hosting, bussing, and food expediting.
Job Summary
As a Guest Experience Team Member, you are a key player in creating a seamless and memorable dining experience for every guest. Your role will rotate between welcoming and seating guests, maintaining clean and organized dining areas, and coordinating the timely delivery of food from the kitchen to the table.
Key Responsibilities
Host Duties
Greet all guests warmly and with genuine hospitality
Manage reservations and waitlists
Communicate wait times effectively and manage seating flow
Assist with to-go orders (DoorDash, UberEats, GrubHub) and takeout as needed - - ensure these orders are 100% accurate
Busser Duties
Clear, sanitize, and reset tables quickly and efficiently
Refill water glasses and assist servers with guest requests
Maintain cleanliness of the dining room and service areas
Support with restocking glassware, napkins, and silverware
Food Expediter Duties
Serve as the communication link between kitchen and front-of-house
Ensure food is presented properly and delivered to the correct tables
Double-check ticket accuracy and special requests before food leaves the kitchen
Help maintain pace of service during peak hours
Qualifications
Previous restaurant experience preferred but not required
Ability to multitask and work calmly under pressure
Excellent communication and teamwork skills
Strong attention to detail and a guest-first attitude
Must be able to stand/walk for extended periods and lift up to 25 lbs
What We Offer
A supportive and energetic team culture
Opportunities for cross-training and advancement
Flexible scheduling
Shift meals and dining discounts
Competitive pay with "tip out" in cash bi-weekly