Retail Banker/Teller

Do you want to work in a place where you are considered part of a family? Are you a professional and team-oriented individual who loves to bring fun to work with you each day? Are you passionate about customer service and helping people meet their goals? If this describes you, then you may be a great fit for our Retail Banker opening!

Flanagan State Bank has been part of the local communities for over 100 years. Our employees love our friendly and fun environment where we treat everyone as a family member!

A Retail Banker provides excellent customer service, assessing customer needs and recommending the most appropriate products and services to fulfill those needs. Using deep product and process knowledge and strong communication skills, the Retail Banker delivers clear information to customers and provides friendly and efficient service.

ESSENTIAL FUNCTIONS:

• Provides friendly, professional and efficient service to customers by processing transactions and requests, opening deposit accounts, analyzing customer needs, explaining products and services available, making recommendations, helping customers resolve account issues, concerns, and questions, and following up with customers in a timely manner.
• Maintains excellent knowledge of the bank’s products and services and explains and demonstrates product and service features and usage as applicable.
• Refers customers to other areas of the bank to deepen relationships and build strong internal partnerships.
• Meets or exceed the established goals by using appropriate sales and service processes in all interactions.
• Embraces and gives full effort towards training and marketing initiatives.
• Works with the rest of the Retail Team, as well as with other departments, using good communication and a positive attitude to maintain a team atmosphere.
• Maintains a balanced drawer and manages the vault area to ensure that controls and operational security procedures are being followed. Follows all security protocol to ensure the safety of staff and security of the bank’s assets.
• Attends all meetings and conference calls as prescribed, completes required courses when due, and takes ownership of their own learning experience.
• Follows all policies and procedures, including maintaining customer confidentiality.
• Other duties as assigned.

Competencies:

• Demonstrated acumen in customer service, sales, relationship management, banking, business banking, communication and presentation.
• Strong written and verbal communication skills.
• Strong problem-solving skills.
• Strong comfort level with technology, including mobile services and online banking.
• Ability to build relationships, collaborate, cooperate, have fun and support teamwork.
• Strong attention to detail and accuracy.
• Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality guidelines.

Education and/or Experience:

• High school diploma or GED required.
• Banking experience or experience in retail sales and cash handling preferred.

Hours

This position is full-time, Monday - Thursday 8:00 am - 4:30 p.m., Friday 8:00 am - 5:00 pm, every other Saturday 8:00 a.m. - 12:00 p.m.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Physical setting:

• Office

Schedule:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Are you willing to undergo a credit, background, and pre-employment drug test in accordance with state and local laws and regulations?
• What is your desired pay, if applicable?

Work Location: In person

Salary : $28,900 - $36,600