Family Advocate

FLANCE EARLY LEARNING CENTER

POSITION DESCRIPTION

FAMILY ADVOCATE

Reports to: Family Partnership Manager FLSA Classification: Exempt

Status: Full Time

Shift: Eight hour shift alternating with Family Partnership Manager

THE CENTER

Flance provides excellence by educating and nurturing young children, supporting families and strengthening community. Flance is a diverse early childhood community that respects and nurtures children and adults in a trusting culture of love, empathy, compassion, and joy. An integral part of our mission and practice is to develop partnerships with families and community organizations that prepare and empower children to embrace learning, a strong sense of self, and social connection as essential tools for growth and achievement.

Overall Responsibility

As the first point of contact, the Family Advocate is responsible for the full cycle recruitment and onboarding process which includes: assisting prospective students and their families during the enrollment process; providing tours; collects, completes and maintains necessary file documents.

Responsibilities:

• Builds positive relationships with children, families and staff.
• Selects and reviews potential enrollments/transitions with the Family Partnership Manager to ensure appropriate enrollment
• Assists with the enrollment process to ensure full enrollment including: recruitment, tours, play visits, onboarding,
• Contacts families not meeting attendance requirements
• Collects and maintains required student family documents/files as appropriate
• Assists with the preparation for site visits and audits
• Maintains familiarity with Missouri Department of Social Services website and requirements; verifies DSS authorizations
• Provides general administrative support and other duties as required
• Compiles monthly enrollment and scheduling reports
• Creates and ensures supply of current/updated enrollment packets. i.e - Flance or partners
• Records required data in database weekly, maintains & updates records as needed
• Ensures all required child health screenings (Immunizations, Physical, Dental, Blood Work, etc.) are conducted, collated and entered into the appropriate data system by defined timeframes
• Compiles necessary health information for classrooms. e - allergies, food substitutions, health issues, etc.
• Assists with planning and attends community events to encourage enrollments and transitions i.e - kindergarten fair
• Provides general administrative support and other duties as required

Skills and Attributes

• Excellent telephone and customer service skills
• Attention to detail and ability to follow through
• Professional appearance and demeanor
• Prior Childplus and Procare experience preferred
• As the "face of the organization" must be welcoming and approachable
• Must be extremely well-organized and flexible; strong time management skills and able to multi-task and work in a sometimes-chaotic environment in which he/she is rarely able to complete a task without interruption
• Good recall or system for remembering names especially helpful for greeting families and guests
• Desire to work around children and families, people of all ages
• Ability to work flexible hours, including early mornings, evenings, and weekends, as necessary

Supervisory Responsibilities

• None

Environmental Factors

Indoor, primarily works out of office. Noise and activity levels can be high; staff, visitors, families and children always come and go. May have to drop work in order to attend to a crisis. Position requires a health screen, fingerprint background check and annual Family Safety Registry background check. Flance Center is a busy, unique environment. Employees are expected to participate fully in the life of the Center. All employees must be able to lift 25 lbs. in the event of an evacuation or emergency.

Education/Experience

• Bachelors degree preferred
• Two years experience
• Proficient in all Microsoft Office products
• Previous experience in educational and/or non-profit environment would be a plus
• Strong written and verbal skills; excellent proofreading skills
• Understanding of child care licensing regulations

Flance Early Learning Center is an equal opportunity employer and will consider all applicants for all positions equally without regard to race, color, religion, sex, age, national origin, veteran status, genetic condition, gender identity, gender expression, sexual orientation (real or perceived), any disability as defined in the Americans with Disabilities Act, or for any other characteristic protected by applicable United States federal or state law.

Salary : $37,000 - $42,500