What are the responsibilities and job description for the Operations Manager position at Fleet Farm?
Do you have a passion for leading others? Do you have a forward-thinking mindset and have the drive to bring your team to the next level? Are you process oriented and always looking for continuous improvement opportunities? If so, this opportunity may be for you!
The Operations Manager is responsible for providing leadership in the following key store operational areas: Store P&L, Front End Operations, Convenience Store / Gas Operations, Facilities, Scheduling / Labor Management, Pricing / Inventory Coordination, Reset/Project Coordination, Loss Prevention.
- Teach, train, coach and mentor their team in order to develop consistent and best in class execution and customer Service.
- Oversee the development and execution of individual development plans for each of their direct and indirect reports.
- Ensure that all areas are staffed according to budget and maximized for customer needs. In conjunction with the HR & Training Manager, hire, train, develop, and manage the performance of all Team Members.
- Responsible for monitoring store wage and expense control programs.
- In conjunction with the General Manager and HR & Training Manager identify wage and expense budget variances and take corrective action where necessary.
- Responsible for oversight of all cash management policies, procedures and practices.
- Responsible for the implementation, audit and administration of the Fleet Rewards Visa, Store Credit Card, and Loyalty Program.
- Provide as needed guidance and oversight for Customer related issues.
- In conjunction with the Loss Prevention Lead, oversee all efforts to reduce shrink activity through education, awareness and compliance.
Education/Experience:
- Bachelor's Degree in Business, Marketing or related field or equivalent relevant experience
- 5 years of retail management experience within a Big Box retailer preferred.
- Proven ability to lead, coach and build relationships in an environment of fast c
- Must be able to direct and motivate a diverse population that includes full- time and part-time team members.
- Demonstrated ability to act decisively in implementing solutions, plan work, monitor toward goals, and respond to change.
- Proven ability to lead, coach and build relationships in an environment of fast change.
- The ability to work a flexible schedule to meet the needs of the business including early mornings, evenings, weekends, holidays and the occasional overnight is required.
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