Claims Representative

*Eligibility for a Sign On BONUS*

Fleet Response’s mission is to provide innovative and effective service to our clients and to maintain a high standard of professionalism and partnership in an environment that fosters opportunity, integrity, and excellence.  Our mission would not be possible without an environment that is created from mutual trust and respect, coupled with a commitment to diversity, equity & inclusion  

Our commitment to diversity, equity & inclusion aligns with our corporate values and is supported at the highest levels in the Company.  Diversity helps to drive new business, fuel innovation, and attract and retain the best employees. It makes a difference in the workplace, marketplace, and community advancing the way we live and work.

Are you interested in joining a fast growing and customer focused company that is constantly rated as one of the Top Workplaces in Northeast Ohio? Do you feel that hard work should pay off and you value things like workplace flexibility, career advancement opportunities, a positive culture, and a genuine feeling that you belong to a team? If so, you would be perfect for Fleet Response.

Fleet Response specializes in providing services to corporations who self-insure physical damages to their fleets. Built from an insurance background with an eye for detail, Fleet Response prides itself on offering a variety of customized services to all our clients. 

Fleet Response is currently seeking qualified candidates to work virtually or at our corporate office, for the following position: Claims Representative. A Claims Representative is responsible for the day to day operations of accident claim for beginning to end. Working closely with clients, drivers, and repair facilities to ensure accurate and timely resolution of claims. 

Additional Benefits:

We offer a best-in-class benefits package including PTO, 401(k) Employer Contribution, Medical, Dental, Vision, Life, Disability and several voluntary benefit options and Eligibility for 90 Day Bonus, Eligibility for Sign On Bonus. 

Job Summary 

Fleet Response is currently seeking qualified candidates to work virtually or at our corporate office, for the following position: Claims Representative. A Claims Representative is responsible for the day to day operations of accident claim for beginning to end. Working closely with clients, drivers, and repair facilities to ensure accurate and timely resolution of claims. 

 Essential Duties and Responsibilities

• Reviews and sends loss notices to client and carrier. 
• Sends assignment request to Body Shop. 
• Enters documentation including photos and estimates into Fleet Suite system and assigns adjuster to review. 
• Set up and extend rentals according to parameters set by client. 
• Make follow up calls to drivers/clients or shops checking claim status. 
• Obtain documentation on repair delays and send to Collision Repair Liaison for review. 
• Initiates claim set up with responsible parties. 
• Complies with departmental policies on recovery process and follows client directives in accordance with state laws. 
• Meets or exceeds both individual and team recovery performance metrics. 

 Preferred Knowledge, Competencies, and Skills 

• Prior Claims Experience
• Strong interpersonal skills to ensure excellent internal and external customer service. 
• Strong investigative and organizational skills. 
• Excellent written and verbal skills. 
• Strong ability to multi-task and manage time effectively. 
• Highly motivated, strong initiative, self-starter with team focus. 
• Demonstrates dependability, punctuality, and excellent attendance. 

Work Schedule  

A variety of flexible work arrangement schedules are available, with the ability to work from home as part of your schedule, after completion of training.

This position works Monday through Friday, 8:00 AM until 5:00 PM.  

This position required intermittent travel to HUDSON, OH for training during initial new hire period with the possibility of mandatory on-site meetings and follow-up training.