Subrogation Supervisor

Fleet Response’s mission is to provide innovative and effective service to our clients and to maintain a high standard of professionalism and partnership in an environment that fosters opportunity, integrity, and excellence. Our mission would not be possible without an environment that is created from mutual trust and respect, coupled with a commitment to diversity, equity & inclusion

Our commitment to diversity, equity & inclusion aligns with our corporate values and is supported at the highest levels in the Company. Diversity helps to drive new business, fuel innovation, and attract and retain the best employees. It makes a difference in the workplace, marketplace, and community advancing the way we live and work.

Are you interested in joining a fast growing and customer focused company that is constantly rated as one of the Top Workplaces in Northeast Ohio? Do you feel that hard work should pay off and you value things like workplace flexibility, career advancement opportunities, a positive culture, and a genuine feeling that you belong to a team? If so, you would be perfect for Fleet Response.

Fleet Response specializes in providing services to corporations who self-insure physical damages to their fleets. Built from an insurance background with an eye for detail, Fleet Response prides itself on offering a variety of customized services to all our clients.

Fleet Response is seeking qualified candidates to work at our corporate office, for the following position: Subrogation Supervisor The Subrogation Supervisor is responsible for managing the daily processing activities in support of established recovery and cycle time standards as they relate to subrogation.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Ability to maintain and process employee payroll, attendance and employment related data.
• Plans, organizes and supervises a team of employees and serves as an escalation point to team members.
• Conducts periodic monitoring/audits of the functional activities and productivity to ensure accuracy and quality of customer service and compliance.
• Ability to coach and develop others.
• Ability to proactively identify opportunity areas and put together actions plans to improve performance and develop metrics.
• Answers questions and recommends corrective services to address customer complaints or concerns in a timely manner with innovative and creative solutions.
• Rates productivity and performance of employees and provides feedback
• Motivates and leads employees to accomplish assigned tasks, ensure compliance with Company's and Customer’s expectations.
• Meets or exceeds both individual and team recovery performance metrics.
• Other duties or projects as assigned by Manager.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Subrogation/liability experience recommended.
• Supervisory experience preferred.
• Ability to coach and develop others preferred.
• Strong interpersonal skills to ensure excellent internal and external customer service.
• Excellent written and verbal skills.
• Highly motivated, strong initiative, self-starter with team focus.
• Ability to proactively identify opportunity areas and problem solve.
• Strong ability to multi-task and manage time effectively.
• Demonstrates dependability, punctuality and excellent attendance.

About Fleet Response

Fleet Response provides claims management, accident management, driver safety training, subrogation services with a focus on customers and technology Built from an insurance background, we helped to create today’s risk-conscious model of fleet and accident management. We help you manage risk by working to reduce accidents, constrain the cost of vehicle repair, get vehicles back in service faster, and maximize reimbursement through subrogation.

Position Type and Work Schedule

This is a full-time position. The hours of work are typically are 8:00 AM to 5:00 PM in office.