What are the responsibilities and job description for the Customer Service Call Center Outbound position at Fletcher Jones Management West?
Ready to join a winning team? Your next opportunity awaits at Fletcher Jones Automotive Group! The nation’s #1 family-owned and operated organization is hiring a Call Center Representative to join our Business Development Center Team.
The Call Center Representative acts as the communication link between the customer and automotive dealership. The Call Center Representative is responsible for confirming and rescheduling service appointments via outbound calls.
Responsibilities
- Follow script and guidelines on each and every phone call.
- Master Power Tracks and use appropriately.
- Ensure phones are not left unattended during scheduled shift.
- Maintain appropriate levels of customer service and client retention by resolving customer complaints or concerns immediately and appropriately; assume ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Qualifications
- Outstanding interpersonal and communication skills.
- Previous experience in a call center, retail or customer service is preferred.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k)
- 401(k) matching
- Flexible spending account
- Professional development assistance
- Life insurance
- Employee assistance plan
- Disability insurance
- Paid training
- Flexible schedules
Pay: $18 / hour
Salary : $18
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