What are the responsibilities and job description for the Receptionist position at Fletcher Jones Management West?
Ready to join a winning team? Your next opportunity awaits at Fletcher Jones Automotive Group! The nation’s #1 family-owned and operated organization is hiring a Receptionist to join our Business Development Center Team.
The Receptionist acts as a communication link between the customer and our industry-leading Mercedes-Benz, Audi and Porsche dealerships. The Receptionist is responsible for answering and transferring a high-volume of inbound calls with professionalism and precision. We offer a professional work environment with many paths for advancement – being career minded is a must!
Responsibilities
- Follow script and guidelines on each and every phone call.
- Master Power Tracks and use appropriately.
- Ensure phones are not left unattended during scheduled shift.
- Maintain appropriate levels of customer service and client retention by resolving customer complaints or concerns immediately and appropriately; assume ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Qualifications
- Outstanding interpersonal and communication skills.
- Previous experience in a call center, retail or customer service is preferred.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k)
- 401(k) matching
- Flexible spending account
- Professional development assistance
- Life insurance
- Employee assistance plan
- Disability insurance
- Paid training
Pay $18 / hour
Salary : $18