What are the responsibilities and job description for the IT Product Support Analyst position at Flint Hills?
Your Job
Join Flint Hills Resources as an IT Product Support Analyst, where your expertise will not only drive technological excellence but also empower our mission to create superior value through innovation and customer interaction. This role is pivotal in maintaining the seamless operation of the technologies that are key for FHR's capabilities success. By joining our customer-centric team, you will play a key role in ensuring the reliability and continuous transformation of our support services.
This role is based in Wichita, Kansas, with developmental opportunities and the possibility of occasional travel (5 to 10%) to our sites in Rosemount, Minnesota, and Corpus Christi, Texas.
What You Will Do
- Proactively identify, troubleshoot, and resolve complex technical issues, becoming a trusted ally to our customers and a problem-solver who thrives on challenges
- Engage in collaborative root cause analysis across an array of FHR business applications, leveraging your technical expertise to drive permanent solutions alongside IT peers, end users, and vendors
- Take initiative in monitoring system health, with a keen eye for enhancing proactive measures and utilizing innovative solutions such as AI to elevate our service quality
- Maintain and refine documentation in partnership with the product team, ensuring clarity and effectiveness for both support personnel and users
- Deepen your understanding of our technologies and their business applications, seeking ways to enhance the customer experience through self-service options, automation, and forward-thinking service improvements
- Contribute to the product delivery team's discussions on supportability and reliability, keeping abreast of product developments and ensuring the support process aligns with the latest changes
- Participate in the on-call rotation
Who You Are (Basic Qualifications)
- Experience supporting and troubleshooting complex data systems and integrations
- Experience writing SQL queries
- Experience reading/debugging code
- Experience effectively communicating and problem-solving with customers
What Will Put You Ahead
- Experience debugging or modifying code (.NET / typescript / python) or database procedures
- Experience in event based and API integration
- Experience with AWS Technologies (Lambda, S3, Cloudwatch, AWS X-Ray)
- Experience with Neo4J Graph Databases and Cypher queries
- Familiarity with data integration tools such as Denodo, Alteryx, Matillion
- Experience with monitoring tools and effective alerting practices (SPLUNK, Automic, LogicMonitor, or others)
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.
Who We Are
As a Koch company, Flint Hills Resources is an industry-leading refining company making the oil and transportation products that keep the world moving. We make a large supply of fuel for gas stations and airports in addition to transporting crude oil, natural gas liquids and refined products through 4,000 miles of pipeline - delivering energy to farmers, manufacturers and families. Our team champions innovation and excellence to help power modern life.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information.
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