What are the responsibilities and job description for the Receptionist position at Florida National Univer?
Major Responsibilities: Provides coverage of reception area for all visitors, faculty, students and the general public. Performs a variety of clerical duties such as answering incoming calls, taking and disseminating messages, processing documents and records, and enter/ compile data for various reports.
Specific Duties and Responsibilities:
1. Read, understand and comply with the University's mission, the catalog, the University's policies and procedures, the Staff Handbook and institutional effectiveness process.
2. Responds to communications (email/voicemail) on a daily basis.
3. Ensure that a professional and courteous environment is maintained in the lobby with students, faculty, administrators, and the general public in a manner that supports the dignity of all.
4. Uses proper behavior and language in dealing with people that is appropriate to the workplace exemplifying a courteous and friendly manner.
5. Handle sensitive issues and delivers difficult messages fostering rational, open discussion and minimizing negative impact on others.
6. Coordinate the coverage of the reception area to ensure proper handling at all times.
7. Following established guidelines, responds to inquiries regarding departmental services and procedures and answers telephones inquiries.
8. Manage, keep track and disseminate all telephone messages including voicemail in/out in a timely manner for the Administration, Staff, and Faculty.
9. Receives visitors and potential enrollments appointments, and refers them to their proper destination ensuring established guidelines/ procedures are followed.
10. Manage, maintain, and monitors established record keeping of all incoming potential enrollment telephone inquiries, and forwards information to the Admissions office personnel.
11. Ensures proper identification of anyone entering the premises and enforcing wearing of ID’s at all times.
12. Performs a variety of routine clerical duties such as passing out class rosters to faculty, input and maintain records in computer, creates forms, letters and/or reports as assigned.
13. Receive and handle incoming and outgoing mail.
14. Participates in the self-studies and committees conducted by the University.
15. Participate in the new students’ orientation.
16. Support and participate in University's Commencement Ceremonies.
17. Performs other duties as assigned.
18. Follow all FNU Policies, Procedures, Rules and Regulation and the FNU Code of Ethics. As well as, Title IX, Family Educational Rights and Privacy Act, as amended from time to time (“FERPA”), Florida Information Protection Act of 2014, as amended from time to time (“FIPA”), the EU General Data Protection Regulation as amended from time to time (GDPR) and all other applicable federal, state and local laws, rules, and regulations.
19. Ensure they are in compliance with Title IX of Education Amendments Act of 1972.
