Enrollment Coordinator, FL PACE Centers

Miami Jewish Health is one of the largest providers of healthcare and living options for aging adults in the Southeast. We operate Florida PACE (Program of All-Inclusive Care for the Elderly) Centers, the largest PACE program in Florida, which serves as health plan, healthcare provider, and social center designed for older adults with complex medical needs. We have four adult day health centers that serve participants in Miami-Dade and Broward counties.

Our careers are challenging, meaningful and rewarding. Join us now to do purposeful work in supporting our community’s seniors and their families.

Job Title: ENROLLMENT COORDINATOR

Job Summary

The Enrollment Coordinator is the liaison between the Sales Specialist(s), prospective members, and the site IDT admissions team. The EC is responsible for the documentation related to gaining approval for enrollment. The Enrollment Coordinator will be the point contact for prospects and caregivers for collecting personal and health related data that will be utilized to assist in determining eligibility and for disseminating information about the program. This position is responsible for all preparation of prospect file, communicating and sending to Eligibility Team completed Level of Care (LOC) and Medicaid request and following up on missing paperwork. The Enrollment Coordinator will report to the Director of Enrollment.

Essential Job Functions

• Follows up on leads/prospects from the Sales Specialist(s) and various referral sources
• Processes documents, confirms eligibility, works with doctors' offices and families to successfully enroll the prospect
• Supports Sales Specialist(s) with application process of new referrals
• Supports Outside Sales with coordinating community outreach activities including presentations, exhibits, health fairs, and one on one contact with community groups
• Maintains ongoing communication with Sales Specialist(s) to process referrals and provide relative updates
• Facilitates center tours when needed
• Maintains all documentation and eligibility standards of PACE program regulations

Job Requirements

Education:

• Associates Degree or equivalent combination of education and experience

Experience:

• 2 years’ experience in healthcare, admissions, marketing, or related field

Licenses/Certifications:

• N/A

Abilities required

• Bilingual, Spanish, or Creole preferred
• Basic skill in Microsoft office applications, email applications, and internet usage

Functional Demands

Environment Work Conditions:

• Normal working condition with adequate lighting and ventilation

Infectious Material Exposure:

• N/A

Organizational Expectations

• Ensures that resident’s/patient’s rights are adhered to
• Demonstrates professionalism and accountability
• Demonstrates a caring attitude consistent with Miami Jewish EmpathicareSM toward MJH residents, patients, family members, employees, and other facility guests
• Demonstrates excellent communication skills
• Ensures confidentiality and security of patients’ medical information
• Identifies and utilizes appropriate channels of communication
• Able to speak, read and write English
• Able to think and act calmly to meet unusual occurrences of the job
• Adheres to the organization’s Mission, Vision and Values
• Participates in departmental activities, meetings and in-services and follows established guidelines
• Maintains a safe working environment

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We believe in the power of empathy, the value of relationships and the importance of a life well-lived. Come see why Miami Jewish Health is unlike anywhere you’ve ever worked before. We offer competitive compensation, medical/dental/vision coverage and a 403(b)-retirement savings plan for eligible full and part-time positions, free on-campus parking, an onsite fitness center and more.

Miami Jewish Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.