What are the responsibilities and job description for the Territory Sales Manager position at Florida Window & Door?
Why choose us:
At Florida Window and Door, we are the 21st largest home improvement company in the nation, per Qualified Remodeler. Our specialty lies in the installation of the highest quality impact windows and doors, serving customers on both the West and East Coasts of Florida. With remarkable growth, exceeding $100 million in annual sales, we continue to expand and create opportunities for driven professionals to join our team.
We need your expertise:
As the Territory Sales Manager for Florida's West Coast, your key responsibilities include driving sales growth and improving customer satisfaction within your territory. You will be instrumental in supervising and enhancing the outside sales operations in this region, playing a significant role in the company’s ongoing success and expansion.
Main focus of responsibilities:
- Provide inspirational leadership, coaching, and continuous development for our sales representatives, outside of scheduled training classes, empowering them to reach their full potential.
- Participate in our comprehensive training program and continued education classes to gain an in-depth understanding of our sales process and industry expertise.
- Regularly coordinate and conduct ride-alongs with existing sales representatives, identifying improvement opportunities and ensuring quality reviews are completed based on findings.
- Spearhead T.O. calls; address the customers' concerns, objections, or questions with the goal of not just salvaging the sale, but ensuring a positive customer experience for retention as well.
- Initiate ‘Welcome Calls’ to customers after they’ve signed, maintaining rapport, and providing an update on what happens next in the process to set the tone for exceptional service.
- Assessing and resolving all sales on hold, ensuring resolution for all deals, and deterring potential profit loss.
- Review the sales board daily, proactively connecting with any cancellations for the opportunity to save the deal and contribute to the territory's success.
- Resolve complex issues that may require customized responses and communicating solutions effectively.
- Routinely run reports to align trends, customer needs, and opportunities with territory business strategy.
- Prepare and submit sales reports and forecasts as required, providing insights into key performance indicators.
