Member Services Director

Oversight of property maintenance, staff supervision, budget management and ensuring the smooth operation of each property. Working directly with the estate owners to prepare for arrivals, departures, meetings and property renovations or upgrades. This role may include managing landscaping crews, pool & patio cleaners and coordinating with external contractors for repairs and renovations while ensuring that each estate is clean and running efficiently.

Required Skills:
• Strong leadership and supervisory skills
• Excellent communication and interpersonal abilities
• Detail-oriented with strong organizational skills
• Financial management and budgeting expertise
• Knowledge of property maintenance and repair procedures
• Ability to manage multiple projects simultaneously
• Discretion and ability to maintain confidentiality

Job Requirements:
• BS/BA in Hospitality Management or Facilities Management preferred.
• Previous experience managing multiple properties or hotels/departments.
• Previous experience managing staff of varied backgrounds.
• Knowledge of swimming pool chemicals and their properties.
• Knowledge of carpentry, plumbing, painting and equipment repairs.
• Ability to lift heavy equipment.
• Ability to work in harsh weather conditions.
• Ability to manage vendors while holding them to Floridian’s standards.

Additional Possible Requirements within the Home Services team:
• Walk guest houses (interior & exterior) to ensure functionality of all equipment and general cleanliness.
• Manage home projects, bid different vendors. Project oversight after vendor selection.
• Coordinate with housekeeping to ensure homes are cleaned in a timely manner.
• Drive company vehicles with passengers to airports, restaurants, or other locations.
• Drive guest vehicles as needed for airport drop offs.
• Drive guest & company vehicles for service visits.
• Grocery or store shopping for guests using vehicles as needed.
• Oversee vendors on property at both department buildings and guest homes.
• Deliver packages, remove trash, arrange interior furniture & pool/patio furniture.
• Light cleaning as needed of patio areas or home interiors.
• Assemble furniture hanging or mounting paintings/pictures/fixtures.
• Pressure clean driveways, patios & pool areas.
• Clean windows, deliver/transport linen or supplies to and from houses or department buildings.

Possess a willingness to work a flexible schedule based on lodging activity including nights and weekends. Ability to maintain a positive attitude and service focused team approach in a dynamic environment. We’re looking for someone that is comfortable conversing and working with UHNWI’S.
Perform other appropriate tasks assigned by the General Manager.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
This position requires the final candidate to successfully pass an E-Verify Check.
More Information: http://www.dhs.gov/e-verify